Dealer oil question

d33mb33 · Post by **d33mb33** » Mon Apr 24, 2017 12:35 pm

Thanks for the tip. Just been to the Nissan website and can't find the chat link. I tried registering for YOU+NISSAN and ended up in an endless loop in step 3. Tried two different browsers too.

Gel · Post by **Gel** » Mon Apr 24, 2017 1:58 pm

Seems to have disappeared and replaced by "Click to Call" (back).
Not sure if link will work for others.
You may need to turn off any pop up blocker on browser.

https://s-1303.estara.com/UI/gui.php?do ... 1493042207

I've found Tweeting them to produce response too:

https://twitter.com/NissanUK

You & Nissan
You may want to raise your difficulty with registering on this too?
https://youplus.nissan.co.uk/GB/en/YouP ... ep1AP.html

RVW · Post by **RVW** » Mon Apr 24, 2017 7:44 pm

Should I feel reassured?

Dear Mr XXXXXXXXXXX

Thank you for contacting Nissan Customer Services regarding the appropriate oil for your Nissan Qashqai.

The Nissan dealerships will be using an appropriate oil in your vehicle, they have trained technicians on site who would know exactly what oil your vehicle requires.

If you do have any doubts about this at all, I would suggest that you contact a Nissan dealerships, just for reassurance.

You can locate dealer contact information on our website, using the ‘Find a Dealer’ tool.

If you have any other questions or comments, please do not hesitate to contact us using the details provided below.

Yours sincerely,

Rhys

Customer Services
Nissan Motor (GB) Limited
Opening Hours Mon-Fri: 08:00 to 20:00, Sat: 08:00 to 14:00
Telephone: 0330 123 1231
E-mail: gb@nissan-services.eu
Web: www.nissan.co.uk

Gel · Post by **Gel** » Tue Apr 25, 2017 7:21 am

Passing the buck then; by that token they could use any old tat !!

RVW · Post by **RVW** » Tue Apr 25, 2017 9:37 am

This was their previous reply when asked what oil is recommended

Thank you for contacting Nissan Customer Services regarding the recommended oil for your vehicle.

We would recommend Nissan Motor Oil 5W30 DPF for your Nissan Qashqai.

If you have any other questions or comments, please do not hesitate to contact us using the details provided below.

Yours sincerely,

Rhys

Customer Services
Nissan Motor (GB) Limited
Opening Hours Mon-Fri: 08:00 to 20:00, Sat: 08:00 to 14:00
Telephone: 0330 123 1231
E-mail: gb@nissan-services.eu
Web: www.nissan.co.uk

RVW · Post by **RVW** » Tue Apr 25, 2017 9:40 am

I then asked them

Thank you for your reply
Is this the oil that my dealer will use? I have heard that dealers use Castrol
magnatec. On doing a bit of research it seems that magnatec does not meet your requirements.
Can you confirm that dealers do not this oil and use the appropriate oil that conforms to ACEA 4

Regards

Which prompted the reply below

RVW wrote: ↑Mon Apr 24, 2017 7:44 pm Should I feel reassured?

Dear Mr XXXXXXXXXXX

Thank you for contacting Nissan Customer Services regarding the appropriate oil for your Nissan Qashqai.

The Nissan dealerships will be using an appropriate oil in your vehicle, they have trained technicians on site who would know exactly what oil your vehicle requires.

If you do have any doubts about this at all, I would suggest that you contact a Nissan dealerships, just for reassurance.

You can locate dealer contact information on our website, using the ‘Find a Dealer’ tool.

If you have any other questions or comments, please do not hesitate to contact us using the details provided below.

Yours sincerely,

Rhys

Customer Services
Nissan Motor (GB) Limited
Opening Hours Mon-Fri: 08:00 to 20:00, Sat: 08:00 to 14:00
Telephone: 0330 123 1231
E-mail: gb@nissan-services.eu
Web: www.nissan.co.uk

Gel · Post by **Gel** » Tue May 02, 2017 9:08 am

I've raised with Castrol and they say this type is OK for our QQ's, and only available to the trade: GTX 5W-30 C4.

However, spec sheet for this makes no mention of Low Ash or SAPS compliance,
so have asked them to confirm. The Sulphated Ash figure on sheet seems to be quite low, but
have nothing to compare against.

Castrol GTX 5W-30 C4.pdf: (22.3 KiB) Downloaded 172 times

gvmdaddy · Post by **gvmdaddy** » Tue May 02, 2017 9:34 am

0.5% is fine.

RVW · Post by **RVW** » Tue May 02, 2017 9:38 am

Gel wrote: ↑Tue May 02, 2017 9:08 am I've raised with Castrol and they say this type is OK for our QQ's, and only available to the trade: GTX 5W-30 C4.

Hmm not much use to us then if only available to the trade? We surely need an oil that is freely available to us mere mortals.

Gel · Post by **Gel** » Tue May 02, 2017 11:01 am

UPDATE:

The specification is C4 ( Renault RN 0720 ) with a 5W-30 viscosity– this is a low SAPS spec, specifically for this engine . Interestingly Nissan genuine oil suggests it’s a C3 and C4, which is interesting as you can’t actually formulate an oil to meet both specs ( phos levels I think )

But the C4 spec was introduced by Renault for their engines so if you use a C4 spec, then nothing to worry about. In fact, DPF issues are more to do with poor quality fuel and not getting the engine hot enough to regenerate the DPF ( lots of short runs is bad for diesels ) – not very often the oil is a problem cause at all, but I would suggest the Castrol TX Professional C4 5W-30 is exactly correct.

Kind regards

Andy Griffin
Advanced Technical - Automotive and Industrial Lubricants
Customer services – 0845 0821719
Email: autotechenquiries@castrol.com

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