Yes this happened to me.........it got resolved with a software update but also they stored Virgin Radio on preset 1 as part of the fix.

Maybe give that a go?

Cheers........I will give that ago.

Hi there - I have a J11 2015 QQ. I have all the faults these models give most people, I have now just gone onto a 4th battery and this normally cures the sluggish starts, white screen etc.....It didnt today. Almost didnt start this morning.....granted its cold....but when it does this, it kicks out ...