Gearbox issues

Non-Technical Nissan QashQai chat. Mk2, Mk3
Ricky
Posts: 19
Joined: Tue May 20, 2014 7:20 pm

Post by Ricky »

Hi BernardTI,
I have the Tekna 1.6 Dig-T (15 MY 2,000 miles , Magnetic Red ) and it definitely does not have your gearbox crunch problem. I have been an automotive engineer for many years and the issue (so obvious in your video) is a definite fault in the gearbox drive train, ranging from possibly a simple clutch adjustment to damaged synchromesh gearing . What I find incredulous is that you say the replacement gear box has the same fault...are you sure that they did actually exchange the box? The chances of a second box with the same issue would suggest a major manufacturing problem and statistically would generate huge volumes of complaints from other owners on this site alone! Hopefully your video will help convince a reluctant dealership and Nissan to sort out the issue...let us know?
On the subject of the drive train experience with the 1.6 Dig-T engine I would say that I have noticed a slight issue when pulling away from rest up to about 15 MPH. There is a significant and discerning flat spot in the way the power is delivered...which if you are not used to can catch you out to the point where it feels like the engine might actually stall...but after about 15 MPH normal power is available again. With deft use of double feathering of the clutch to compensate a smooth pull away is possible. I did ask the dealer if there was a throttle re-mapping fix for this, but of course they denied everything and said there is no problem Sir! Does anyone else have this issue? I did read one post siting a similar issue with the 1.2 Dig-T. Are we all just to polite to say? Other than that though, the rest of the car really is difficult to fault (as an SUV type vehicle) , a great all round package and represents good value for money compared to say more premium SUV vehicles.
R

BernardTI
Posts: 5
Joined: Wed Jun 01, 2016 6:19 am

Post by BernardTI »

Thanks Ricky, very good to have your thoughts...
You ask a very interesting question - did they actually replace the box. I can only go on what I was told, as I am no engineer, but apparently yes, although I am starting to doubt - you are not the only one to ask that question. I wouldn't know how to find out.
A friend at work said that they should also have replaced the clutch at the same time, Nissan weren't interested in doing that. He is convinced there is an issue outside of the box causing problems otherwise lots more would have the same issue and I haven't found anyone yet!
Whatever the case it looks as if I have to pay to have the engineers inspection and report to get Nissan and the finance company to play ball. Very frustrating.
The flat spot is interesting. I thought that might be linked to the box issue, so was adding to the list. Big sigh.
As you say the car itself does offer a good all round package - that's why I chose it, and after my previous 360 was expecting a similar experience. Alas, it wasn't to be. What really annoys me is the attitude from both Nissan and RCI. They really are not interested in helping. The customer service is shocking. Far away from what they state in any literature and conversations they have. Even bigger sigh.
I'll let you know how it goes.
Cheers.
Ricky
Posts: 19
Joined: Tue May 20, 2014 7:20 pm

Post by Ricky »

Just another thought....you say it sometimes pops out of first gear. Out of interest it may be worth trying to test for this fault by accelerating moderately in first gear ...and then quickly lifting off the accelerator pedal (carried out of course in a safe area to do this ). This should show up that particular problem?
The problems you mention may even be due to a simple 'gear lever linkage' set up. It would be a simple test for the service guys to check for worn / misaligned / damaged / missing 'gear lever linkage' bushes etc.

As a possible clue, may I ask have you always had the problems from new, or did you notice them develop after some other event?

Also, just for my own benefit about the flat spot issue that I mentioned with my vehicle, are you saying you have also experienced the same. I am keen to know if anyone else has noticed this? (Although this is probably more of a throttle mapping issue or a maybe characteristic of the turbo, rather than a gearbox problem?)
R
BernardTI
Posts: 5
Joined: Wed Jun 01, 2016 6:19 am

Post by BernardTI »

Great, am liking all these tests! I tried the first gear trick and all seemed fine. I will try again though maybe after a few miles and mix it up a little.

The problems have been with the car since new - September 2015. It hasn't been in an accident (that I know of) and nothing has changed - just getting slightly worse...

A friend (who is an automatic gearbox specialist) also suggested the clutch today. It does seem like it is something outside, but affecting, the gearbox.

The flat spot I have found is more apparent when hill starting, and using the assist function. I have found a couple of times the engine didn't want to go and others the engine revs quite a lot to compensate. The joys!! Does this help?
Ricky
Posts: 19
Joined: Tue May 20, 2014 7:20 pm

Post by Ricky »

From what you say it does then seem like either a clutch / clutch linkage adjustment / gear lever linkage rod or bush problem. Anyway, the 'crunching' demonstrated in your great little video it is definitely not a 'common characteristic' of the 1.6 Dig-T gearbox and is totally unacceptable on a new vehicle! I hope you can get some response from someone? Please keep us posted.

On the flat spot issue I mentioned, for me it occurs at every (low speed) pull away from stop, i.e. from junctions, traffic lights, etc. The assisted hill start scenario you mentioned introduces far too many other variables to comment on. I have found that assisted hill starts need a deliberately slow and somewhat careful take off with light use of the accelerator as it is far too easy to beat the response time of the auto brake release mechanism and therefore upset any chance of (an otherwise) smooth take off. That scenario aside, I do wonder why more people have not commented on the flat spot issue?
R
BernardTI
Posts: 5
Joined: Wed Jun 01, 2016 6:19 am

Post by BernardTI »

Hi all,
Just thought I would update on the position, albeit somewhat delayed.
In the end and after no help from Nissan or RCI finance I went through the financial ombudsman ( on the basis the deal was a car pcp which I s regulated activity - they don't like to tell you that part). The ombudsman arranged an independent inspection who said, surprise surprise, there is a problem with the car. They even suggested that the initial gearbox might not have been replaced.....now that's interesting.
Anyway, and cutting to the chase settlement was in my favour! They were told to take back the car and repay all the money I put in with interest. Happy days or so I thought. Nissan appealed...even with an independent they tried - the scoundrels. They lost again.
I arranged to return the car and got told I was to be charged for damaged alloys. Unbelievably they tried to charge a huge amount for repairs which was effectively fraud in my eyes. We all know how much a garage pays for alloy refurb.....
So, I got the cash and bought a new car - not a Nissan. Very happy to have a car that worked. But what then.....hang on threatening letters and credit profile damage for non payment of the monthly amounts for a car I didnt have. You couldn't write a better story....
I really threw my toys out and reported RCI to the FCA for many failures. I also emailed everyone I could from RCI.
As I write today the credit profile has been repaired, I have a nice bank balance following compensation for continued incompetence and I have a voicemail from Ancaster in Croydon telling me the car has been recalled.
At least that isn't my problem...not sure whose that is as the car remains untaxed since I gave it back in December. Perhaps there really was a problem and they have done something with it.
Anyway, onwards and upwards- thanks to those that gave advice. And if you are in a similar position with yours keep fighting them....
All the best.
fizfi
Posts: 4
Joined: Sun Jun 25, 2017 12:02 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by fizfi »

Hello everybody
a problem in the gearbox from 3 to 4 speeds or from 2 to 4 and from 4 to 5 or from 4 to 6
The speed of the engine is 5000 rpm. sometimes appears on 2500 revolutions with a 4 on 6 speed.


https://youtu.be/a_918tZj6sw
switchback
Posts: 382
Joined: Sun Dec 27, 2015 3:08 pm
Location: East Anglia

Post by switchback »

It sounds more like the linkage than the gearbox.
2015 1.6 dci Tekna, AWD.
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