Can't connect to Nissan connect

[Bros]

Hi guys,
Looked around the search for issues with Nissan connect, well can't connect I should say.
I have looked at the demo on the website, still I cannot connect.
I did go through registration, downloading the app to my phone without issue, all seems fine thus far.
Went out to car and tried to connect both together (the phone is already paired and calls work fine)

Followed instructions but the phone says;
Sorry this device is not registered for the current smartphone user, in the Nissan connect app add a owners portal (think that's what I did when registering) or is it!

The car display on info says exactly the same.

I wonder, as I am the second owner and possibly the first guy registered could this be the issue.

Help please, I am not very great at working these tech things out.
Thanks for any assistance
Cheers
Bobby

[Gel]

Ensure you are registered on Nissan.co.uk not .com website.
Have you created a profile here?
https://youplus.nissan.co.uk/GB/en/YouPlus.html

[Bros]

Thanks for the reply, yes I am registered on that site.

[gvmdaddy]

First 18 months worked ok, but wont connect for the last 6 months or so. Not that im bothered because there is very little of use on the apps available her in UK. Different matter over in Europe and the US?

[RVW]

Try contacting Nissan customer service not your dealer. I had problems trying to get it to work. Did all that everyone suggested but no luck. Emailed Nissan and after about a week they come back and told me to delete everything and start again as THEY HAVE REGISTERED THE CAR ON THEIR SYSTEM! Think that could be the key. Unless they have approved it on their system you won't get on.

[Bros]

Thanks for that, I was just thinking the same.
Cheers

[Deleted User 3871]

I phoned up nissan support because i had the same issue, after about 15 mins they got it sorted. I'm sure its a problem their end and not my tech abilities

Try contacting Nissan customer service not your dealer. I had problems trying to get it to work. Did all that everyone suggested but no luck. Emailed Nissan and after about a week they come back and told me to delete everything and start again as THEY HAVE REGISTERED THE CAR ON THEIR SYSTEM! Think that could be the key. Unless they have approved it on their system you won't get on.

[S_J_P]

I had no end of problems logging in, then solved everything in one click!

After making my account and logging into My+Nissan I clicked on the "View connected services button" which brought up the "Subscriptions" page.

Clicking on the blank grey box over to the right enabled my subscription and made everything work! It may work for you also?

[Charlie Miller]

I too had problems connecting to this.I spoke to Nissan customer services a couple of times and they were able to sort things out for me. I might add that I think their web pages are confusing and not at all straight forward. After getting into the system I found it slow and although I have a two year free subscription I doubt that I will use it much at all. If I want to look up trip advisor, google something or look at Facebook I might as well do if via my phone. It's the phones data that gets used with Nissan connect in any case.

[Bros]

I had no end of problems logging in, then solved everything in one click!

After making my account and logging into My+Nissan I clicked on the "View connected services button" which brought up the "Subscriptions" page.

Clicking on the blank grey box over to the right enabled my subscription and made everything work! It may work for you also?

Thanks, I will try that.
Cheers