Dealer customer reviews

Non-Technical Nissan QashQai chat. Mk2, Mk3
Post Reply
Den123
Posts: 289
Joined: Mon Apr 23, 2018 1:00 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Den123 »

Hi guys is there any sites that do customer reviews iam looking for best dealer for my 1st service when it is due have looked on net can’t seem to find much. Any help would be great thanks all

DaveBerlin
Posts: 8623
Joined: Wed Mar 19, 2014 12:39 pm
Location: Berlin, Germany
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by DaveBerlin »

Den, this appears to be the $1 Mio Dollar question :lol: We have used our Dealer near Berlin for 4 Nissan’s now and it is a Family concern (8 Dealerships) but what I like is you do have access to speak to the Boss down to the coffee maker.
Over here the ADAC (RAC / AA) do spot checks on Dealers with planned faults on Autos these are then rated and posted in their monthly Mags. The “Autobild” Mag also has a yearly system of Dealerships showing the Best in Postal Code Areas voted by Customers and rated.
Here is just an example of our Dealer : Friday was our QQ’s Service I got home and an email was there from our Dealer for a Feedback rating, just as an example 1-9 unsatisfied / 10 satisfied :lol: Before a Nissan Call Center use to phone with a Questionare.
Try looking in the Car Mag or Motoring Association Webs there might be something !
I know this has been mentioned often but when you find a good Dealer stay with them they are worth their weight in Gold 😋

Sorry this is in German but it is just an example :

3A7FBDB0-84B0-4722-92EB-1CD2958C771F.jpeg

11.19/1.3L/160PS/Tekna+/DCT/PrOPILOT/KAD Gun Metallic/Trunk Lower Finisher/Rear Glass Finisher/Ambient Lighting-LED’s Innen/Entry Guards Illuminated/Sport Pedals/Front Styling Plate/LED No.Plate/Chrome Door Handles/Rear Valance/Giacuzzo Alloys + Falken
User avatar
gloucester
Posts: 5173
Joined: Sun Apr 03, 2016 7:04 am
Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

I am very reluctant to publish my thoughts openly on the internet for fear of retribution. Hence I rarely write dealer surveys.

Suffice said, without naming names, and bearing in mind my username, I wouldn't recommend my local dealer to anyone on account of the difficulties I've had dealing with them, which ultimately has led in part to me selling my car.
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
Den123
Posts: 289
Joined: Mon Apr 23, 2018 1:00 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Den123 »

Looking for dealer in Devon. U.K. for reviews if anyone can help
PDH
Posts: 16
Joined: Sun Jun 03, 2018 7:51 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by PDH »

Den123 wrote: Sun Jul 08, 2018 7:58 am Looking for dealer in Devon. U.K. for reviews if anyone can help
Well if you are prepared to travel to Somerset then Nissan South West in Bridgewater would be my recommendation. JFE in Exeter would be my second choice. The Nissan garage in Barnstaple is NOT recommended.

Hope this helps

Peter
2015 Qashqai Tekna 1.5 Dci
tophat57
Posts: 78
Joined: Sat Dec 30, 2017 10:42 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by tophat57 »

Most dealers seem to have customer reviews on pages such as trustpilot (example, there are others i believe) these days. Maybe have a look there. Just had a look at mine. Generally it seems good, but then there are some very unhappy campers there too. And i suppoe, like most things in life, you may need an extra large pinch (handfull) of salt when going through them.
Facelift J11b N-connecta 1.6 x-tonic in vivid blue. And a dual accelerator for my dodgy foot..........
User avatar
gloucester
Posts: 5173
Joined: Sun Apr 03, 2016 7:04 am
Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

I haven't seen that site before - it does seem to attract polarised opinions

https://uk.trustpilot.com/review/www.wessexgarages.com

EDIT - no reviews for the local Suzuki garage...
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
rickuk
Posts: 10
Joined: Sun Jan 14, 2018 8:48 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by rickuk »

Just had the first service on my Qashqai and can recommend Aylesbury Nissan booked a while you wait service, booked in from 12:00 till 14:00 car was ready on the dot, great service, friendly staff and decent free coffee. Will definatly use them again.
Richard
2018 Qashqai N-Connecta 1.2 Dig-T 115 manual
Post Reply