The Worst Nissan Dealership??

Non-Technical Nissan QashQai chat. Mk2, Mk3
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GunmetalQashqai
Posts: 42
Joined: Sat Apr 08, 2017 4:56 pm

Post by GunmetalQashqai »

Hi there not really a question but I contacted Nissan Customer Services after my dealership (Nissan London West) damaged my Qashqai and after me calling for 2 DAYS and telling that i will get a phone call back well guess what No phone call 4 days later finally got into Contact now i did they wont do the work until like September. Then my case manager calls me back saying they have around 40 plus cases with this dealership with damaging and not satisfying customers so what would you lot suggest i do? Any good other dealers in West London??

Thanks
2017(66) Reg Gun Metallic 1.2 DIG-T N Vision- Spare Wheel Kit- Mudflaps- Chrome Sill Protectors.(SOLD OCTOBER 2018) Now GLC 250 AMG Line Premium Plus.
2016(66) Reg Gun Metallic 1.2 DIG-T Tekna X Tronic- Spare Wheel Kit-Chrome Sill Protectors.

Den123
Posts: 289
Joined: Mon Apr 23, 2018 1:00 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Den123 »

This is why I asked a few weeks ago to name and shame dealers so we can all benefit come on guys let’s all work together
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Gel
Posts: 3265
Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Gel »

This dealership is actually owned by NISSAN UK. Should be setting an example.
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 GT Sport Nav, 2.0L Petrol :D
DaveBerlin
Posts: 8623
Joined: Wed Mar 19, 2014 12:39 pm
Location: Berlin, Germany
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by DaveBerlin »

Why do you not try talking to the Dealer Owner / MD and as Gel has mentioned if it is Nissan owned try giving the MD a Call on the number Gel mentioned on this post : viewtopic.php?f=29&t=6864#p58313
Must be worth a try, you also only mention phone calls do you have anything in Black & White / Photos if you need facts at a later Date. Unfortunately this Dealer damaged your QQ so basically you are stuck with him until it is corrected then you need to look or ask around - Dave ;)
11.19/1.3L/160PS/Tekna+/DCT/PrOPILOT/KAD Gun Metallic/Trunk Lower Finisher/Rear Glass Finisher/Ambient Lighting-LED’s Innen/Entry Guards Illuminated/Sport Pedals/Front Styling Plate/LED No.Plate/Chrome Door Handles/Rear Valance/Giacuzzo Alloys + Falken
GunmetalQashqai
Posts: 42
Joined: Sat Apr 08, 2017 4:56 pm

Post by GunmetalQashqai »

Hi there Dave will do first thing tomorrow morning thanks but i did try today to give the dealer another chance as i called in this morningat 9AM to speak to the general manager but guess what 9 hours later no phone call i always have to do the cathing up myslef which is really getting on my nerves.
2017(66) Reg Gun Metallic 1.2 DIG-T N Vision- Spare Wheel Kit- Mudflaps- Chrome Sill Protectors.(SOLD OCTOBER 2018) Now GLC 250 AMG Line Premium Plus.
2016(66) Reg Gun Metallic 1.2 DIG-T Tekna X Tronic- Spare Wheel Kit-Chrome Sill Protectors.
GunmetalQashqai
Posts: 42
Joined: Sat Apr 08, 2017 4:56 pm

Post by GunmetalQashqai »

Also got a new Mercedes coming in October so i want them to fix all the faults and thre difference before i sell it as well. I have given up on Nissan now. Moving to a GLC 250 AMG Line Premium Plus
2017(66) Reg Gun Metallic 1.2 DIG-T N Vision- Spare Wheel Kit- Mudflaps- Chrome Sill Protectors.(SOLD OCTOBER 2018) Now GLC 250 AMG Line Premium Plus.
2016(66) Reg Gun Metallic 1.2 DIG-T Tekna X Tronic- Spare Wheel Kit-Chrome Sill Protectors.
gvmdaddy
Posts: 2245
Joined: Thu Jun 19, 2014 11:28 pm

Post by gvmdaddy »

You could do with updating or removing your ‘for sale’ post from a few months back.
It’s either excellent condition as previous or you need to be upfront about its current state with the damage and faults that need rectifying. Have Mercedes been holding back on delivery just like Nissan currently are?
GunmetalQashqai
Posts: 42
Joined: Sat Apr 08, 2017 4:56 pm

Post by GunmetalQashqai »

Mercedes arent holding back on deliveries as i want one around that time and not now as im soon going away for just over a month and delivery will be ready as soon as i get back and have done everything also since a fully loaded one takes a bit longer as the dealer said it had to be a factory order as there were none in stock and they gave good money for my old QQ for October
2017(66) Reg Gun Metallic 1.2 DIG-T N Vision- Spare Wheel Kit- Mudflaps- Chrome Sill Protectors.(SOLD OCTOBER 2018) Now GLC 250 AMG Line Premium Plus.
2016(66) Reg Gun Metallic 1.2 DIG-T Tekna X Tronic- Spare Wheel Kit-Chrome Sill Protectors.
GunmetalQashqai
Posts: 42
Joined: Sat Apr 08, 2017 4:56 pm

Post by GunmetalQashqai »

In the end there still is a Qashqai in the home so still woill remain on the forum
2017(66) Reg Gun Metallic 1.2 DIG-T N Vision- Spare Wheel Kit- Mudflaps- Chrome Sill Protectors.(SOLD OCTOBER 2018) Now GLC 250 AMG Line Premium Plus.
2016(66) Reg Gun Metallic 1.2 DIG-T Tekna X Tronic- Spare Wheel Kit-Chrome Sill Protectors.
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