Latest connect / infotainment question

Non-Technical Nissan QashQai chat. Mk2
mont999
Posts: 6
Joined: Sun Nov 11, 2018 7:24 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Latest connect / infotainment question

Post by mont999 » Mon Jan 07, 2019 8:02 pm

I spoke with the dealer who seemed puzzled too and is following it up for me. I also remembered it seems strange that both the manuals I have been given show the newer console layout and not the older one which I have.
November 2018 Qashqai 1.3 DIG140 Tekna in Magnetic red - 2010 Triumph Street Triple phantom black


kezzaa
Posts: 27
Joined: Tue Jan 08, 2019 3:51 pm
Location: Glasgow
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Latest connect / infotainment question

Post by kezzaa » Tue Jan 08, 2019 4:06 pm

Hi all, I just bid farewell to my 3 year old 1.5 n-tec diesel QQ, and took delivery of a Tekna 1.3 Dig-T 140 PS. I leased this time and was slightly disappointed to find out on delivery that the car although newly registered has the old infotainment. I assume the car must be old stock, built with the new engine but pre-dating the infotainment upgrade ?

It's not a huge deal for me since the car is beautiful (gun metal grey) and I got a really good deal, although I am not sure I will ever fully learn to trust the park assist !
Tekna 1.3 Dig-T PS140 gun metal grey


DaveBerlin
Posts: 6106
Joined: Wed Mar 19, 2014 12:39 pm
Location: Berlin, Germany
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Latest connect / infotainment question

Post by DaveBerlin » Tue Jan 08, 2019 5:45 pm

It is really unfortunate that these problems have arisen when Buyers thought that they would be receiving the New Specification Connect System in their vehicles. This was brought to light and discussed on the Forum by many members and it was often Mentioned to check when ordering what would be delivered, fortunately it made existing Forum members fully aware but not new members or the rest of the customers after orderng their QQ’s.
The data was available from Barcelona in early October and mentioned and described the new Connect but unfortunately not when the system would be in production, hence new J11B models were produced with the Old Connect.
I just hope that if requested Nissan / Dealers will replace the concerned QQ’s, but is this really likely ?, let’s hope it gets sorted soon - Dave 🤨

Just a brief example of the Nissan Data :

811355CB-FA3D-47E2-B1DB-42FA643782F1.jpeg

2014/08 1.2L DIG-T QQ Tekna QAB Pearl White (M)/Premium Pack Chrome /Style Pack Chrome/Cross Over Pack Front/Rear Pearl White/Auto-Fold Mirrors Chromed/Shark Fin Antenna/Bonnet Struts/LED's Innen,Footwell,No.Plate/White & Chrome Side Mouldings/Webasto


Tony_baduk
Posts: 3
Joined: Sun Jan 13, 2019 4:51 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Latest connect / infotainment question

Post by Tony_baduk » Sun Jan 13, 2019 5:26 pm

mont999 wrote:
Mon Jan 07, 2019 12:44 pm
Thanks for clarifying that, I only had a brochure for the 1.2 Tekna at the time, I made my order via a broker who told me about the 1.3 tekna coming out in a months time so I decided to pre-order one of those, but I'm sure when I read online the 1.3 tekna would have the newer connect features. I'll call nissan today anyway as I should have been given a more up to date version of map
Did you manage to resolve this? I've also got the same issue and my car was delivered last week. My car is also a lease so will speak to the broker tomorrow. The listing definitely included Android Auto /:Carplay.


mont999
Posts: 6
Joined: Sun Nov 11, 2018 7:24 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Latest connect / infotainment question

Post by mont999 » Sun Jan 13, 2019 7:47 pm

Hello Tony,

No it's ongoing, I spoke with the dealer who agrees with me and took it up with Nissan. They answer they gave him was a bit of a fob off so I'm going through the customer complaints procedure with Nissan UK, the dealer said he'll back me up with this as agrees it's wrong. I submitted an online complaint on the Nissan customer care website (do they ever respond to them?) and I'll be phoning them up during the week to chase it up.
November 2018 Qashqai 1.3 DIG140 Tekna in Magnetic red - 2010 Triumph Street Triple phantom black


Tony_baduk
Posts: 3
Joined: Sun Jan 13, 2019 4:51 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Latest connect / infotainment question

Post by Tony_baduk » Sun Jan 13, 2019 7:53 pm

Hi Mont,
Thanks for getting back to me.

I've emailed my sales agent as the original quote had the Android Auto listed in the description. It's very misleading. Hopefully I'm able to resolve this with only 9 days since I've had it.

I'll keep you posted. I think it's a dealer issue but the broker's responsibility to resolve.


leroy
Posts: 7
Joined: Thu Dec 27, 2018 3:17 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Latest connect / infotainment question

Post by leroy » Wed Jan 16, 2019 1:01 pm

Tony_baduk wrote:
Sun Jan 13, 2019 7:53 pm
Hi Mont,
Thanks for getting back to me.

I've emailed my sales agent as the original quote had the Android Auto listed in the description. It's very misleading. Hopefully I'm able to resolve this with only 9 days since I've had it.

I'll keep you posted. I think it's a dealer issue but the broker's responsibility to resolve.
Hi Tony, I recently bought a new Qashqai and I experience the same issue with you. Have you made any progress ?


cjunaid
Posts: 6
Joined: Sat Dec 15, 2018 10:22 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Latest connect / infotainment question

Post by cjunaid » Wed Jan 16, 2019 1:55 pm

Hi guys. Excellent thread and I am facing the same issue with my newly bought Qashqai 1.3 140ps N-Connecta manual here in the UK. Took my car back for a few hrs to my dealer and got a rubbish answer saying " You need a You Nissan+ account". Idiots at the service center don't even realise that not everyone buying car is stupid. It's a hardware issue and USB offers the interface to connect the phone and the Plug & Play ability of the system should at least recognize the device being plugged in.

Whether Android Auto / Apple Car exists or not with these newer models is a different matter but the bigger problem here is Nissan with their false and misleading marketing. Legal action can be taken against this once the car has sold in plenty of numbers. Being the best selling SUV, many more will fall into the trap before we know it.

The services manager from Nissan at my local dealership has promised to get back to me but I am not too hopeful. If the system doesn't even exist, then clearly Nissan Customer Services has also mislead me over the phone few weeks back.

Please guys do let us know if anyone gets this issue sorted. Many thanks


User avatar
Gel
Posts: 2958
Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Latest connect / infotainment question

Post by Gel » Wed Jan 16, 2019 4:30 pm

This Nissan practice mirrors the disabling of the functions of the 2 steering wheel phone buttons, but dealer staff being unaware of this; there's a long thread on this started by a forum member in Oz.
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 2.0L Petrol GT :D


Tony_baduk
Posts: 3
Joined: Sun Jan 13, 2019 4:51 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Latest connect / infotainment question

Post by Tony_baduk » Wed Jan 16, 2019 10:00 pm

I got an update from the broker this morning who mentioned that it will be unlikely to get the car swapped. However he said to make a complaint and then they will be able to investigate. I think I have now lodged a complaint and will let you know when I hear back from the complaints team. I feel I have a good case and hopefully will come back with some positive news.


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