Main Dealer refused to do warranty work.

[Weasel]

Hi guys...the other day I found 4 bolts missing from the engine undertray, so I tried to book the car in at my local Nissan Dealer ( Harrats Pontefract ) but they would not take the car in to replace the bolts under the warranty.

The reason they gave was because I did not buy the car from them, and that I should take the car back to where I bought it from ( Pentagon Barnsley )

I was under the impression that I could take my car to any Nissan garage to have warranty work done, is this not the case?, because if I broke down the RAC would take the car to the nearest Nissan garage.

Any thoughts on this would be appreciated before I give Nissan UK a call in the morning.

[Gel]

They should be reported to Nissan HO. I'll send you a PM with e mail address of the Director's office
at their Maple Cross HQ.

[Weasel]

Thanks Gel...that e-mail address is greatly appreciated.

Will fire off an e-mail in the morning and give HQ a ring too.

[Noddy1875]

It's my understanding you buy a Nissan from Nissan, not a specific Nissan dealership. That's how it used to be when I bought a new Ford.

[gloucester]

Well you actually BUY the car from the dealer. But would expect warranty work to be honoured at any dealer.

The Nissan dealer in Gloucester I used to use was the worst garage I've dealt with in respect of getting warranty work done - you just had to keep pressing them. And I bought the car there!