Servicing/courtesy cars

Non-Technical Nissan QashQai chat. Mk2
scimitargtc
Posts: 130
Joined: Sat Nov 05, 2016 1:01 pm

Servicing/courtesy cars

Post by scimitargtc » Thu Jul 02, 2020 5:06 pm

So, Lookers Leeds have reminded me car is due a prepaid service. Won’t provide a courtesy car due to ‘government advice’ yet as far as I’m concerned it’s contractual so they’re in breach of contract . Skoda had no problem last week in providing me with a courtesy car for 1 of our other cars for a prepaid service. Yes yes yes. Fully understand and accept the covid issue but I’m getting ready to drop off this human race if I have to be a hermit. I can’t realistically do a drop off as I’m now retired following a brain haemorrhage so stuffed all ways. Soz If I come across as negative cos I realise I am and frankly totally p)we’d off
2016 1.6 xtronic tekna diesel 130 bhp
1998 4.6 v8 Range Rover petrol auto 225 bhp
2019 Skoda Citigo 1.0 sel green tech 5 dr 75 bhp
2009 Vauxhall Astra Twintop 1.8 petrol sport 2 door 138bhp

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gloucester
Posts: 2479
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Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Servicing/courtesy cars

Post by gloucester » Thu Jul 02, 2020 7:11 pm

I had my Ignis serviced mid-June - they said they couldn't provide a courtesy car either - but then I find it easier just to wait while the service is done - it would take me almost as long as driving home and back again.
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07

Buffy
Posts: 33
Joined: Wed Apr 01, 2020 9:14 am
Location: Telford UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Servicing/courtesy cars

Post by Buffy » Fri Jul 03, 2020 7:16 am

I recently had my Qashqai serviced at a Nissan dealer.
As a very regular customer - they know that I need a courtesy car , and am will to pay if required , but alas they were not allowing such a service either.
Also , no wash n vac as the carwash team had not returned to work.
Still , I dont mind that as I avoid a car wash when you see how its done !
2016 Qashqai Acenta Premium 1.2 Petrol
Former BMW Master Technician

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MikeGC
Posts: 613
Joined: Tue Feb 07, 2017 11:50 am
Location: Stockport
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Servicing/courtesy cars

Post by MikeGC » Fri Jul 03, 2020 1:16 pm

Depending on how close you live to the dealer...
As you are probably are or were shielding due to your unfortunate ill health perhaps there’s an option where they collect your car, avoiding the risk of using a multi-user vehicle.
Perhaps they would cover the cost of a taxi ?

I imagine that they are breaking their contract with you but I would put money on them being able to successfully argue that there are currently "special circumstances" which absolves them of their responsibility.
July 2019 Qashqai 1.3DIG-T 160 DCT Tekna in Vivid Blue
previous March 2017 Qashqai 1.5dci n-connecta in Gun Metal Grey
previous September 2014 Juke 1.5dci n-connecta in Gun Metal Grey

johnels79
Posts: 23
Joined: Thu Jan 08, 2015 7:32 pm

Re: Servicing/courtesy cars

Post by johnels79 » Tue Aug 11, 2020 7:53 pm

Hi All, quick poll if I may. I use a main Nissan dealership and have dealt with them for almost 5 years now. Im the past I have always been given a free courtesy car if in for warranty work or a service. Im heading in tomorrow for a warranty job and this time they have said it will be £15 a day for the Insurance. Nissan.co.uk states for an extra £5 excess can be reduced to £0 otherwise its £250 I would have to pay if any damage is caused. Has anyone else been told of this nationwide of maybe this is just an Aberdeen thing to get extra cash in.
3rd Qashqai - DCI 115 Tekna - DCT Propilot - Nightshade Black - 9th July 2020
2nd Qashqai - DCI 115 Tekna - DCT - Nightshade Black - 6th July 2019 - Rejected
1st Qashqai 1.5cc Dci Tekna - 28th Jan 2015

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Gel
Posts: 3030
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Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Servicing/courtesy cars

Post by Gel » Tue Aug 11, 2020 8:38 pm

Nissan Newbury used to charge £10 for the insurance, may have gone up since.
Only had a clapped out Micra when I used.
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 GT Sport Nav, 2.0L Petrol :D

DaveBerlin
Posts: 7324
Joined: Wed Mar 19, 2014 12:39 pm
Location: Berlin, Germany
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Servicing/courtesy cars

Post by DaveBerlin » Wed Aug 12, 2020 6:32 am

Just checked our Service Docs On our Old QQ and here in Berlin the norm was : Pro Km €0,18 / €15,13 for Insurance Liability but depending on the Service Guy “Wink Wink” it sometimes was Free and registered as a “Test Drive” 😁
Here are a few attachments that might help but very little stated on charges, perhaps it is left up to the Dealer for “Customer Satisfaction” - Dave 😉

https://www.nissan.co.uk/content/dam/Ni ... itions.pdf

E67D3186-6D72-4799-9996-8BF393E92CD8.jpeg

E6607344-383B-4933-BA6C-368FED9F1FD7.jpeg

11.19/1.3L/160PS/Tekna+/DCT/PrOPILOT/KAD Gun Metallic/Trunk Lower Finisher/Rear Glass Finisher/Ambient Lighting-LED’s Innen/Entry Guards Illuminated/Sport Pedals/Front Styling Plate/LED No.Plate/Chrome Door Handles/Rear Valance/Giacuzzo Alloys + Falken

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gloucester
Posts: 2479
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Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Servicing/courtesy cars

Post by gloucester » Wed Aug 12, 2020 7:55 am

Not Nissan but my dealer offers the following options:

courtesy.JPG

I must admit I usually just arrange a "while you wait" service since a friend of mine lives close by.
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07

Buffy
Posts: 33
Joined: Wed Apr 01, 2020 9:14 am
Location: Telford UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Servicing/courtesy cars

Post by Buffy » Wed Aug 12, 2020 11:58 am

Mine is always free in Telford - but not available at present due to COVID 19
2016 Qashqai Acenta Premium 1.2 Petrol
Former BMW Master Technician

johnels79
Posts: 23
Joined: Thu Jan 08, 2015 7:32 pm

Re: Servicing/courtesy cars

Post by johnels79 » Thu Aug 13, 2020 9:23 pm

Many Thanks all, it turns out the fee reduces the excess, however when pushed you don't have to pay it. It means I'm liable for the full excess which is fine as I have my own annual policy that covers hired/loan car excess up to £6000.
3rd Qashqai - DCI 115 Tekna - DCT Propilot - Nightshade Black - 9th July 2020
2nd Qashqai - DCI 115 Tekna - DCT - Nightshade Black - 6th July 2019 - Rejected
1st Qashqai 1.5cc Dci Tekna - 28th Jan 2015

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