My first Nissan , Qashqai owner and already unhappy

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Cockerman
Posts: 2
Joined: Tue Jul 17, 2018 1:36 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Cockerman »

I have a fault on my Nissan QashQai 2017 , 14 months old, its the front offside TPMS sensor I am not getting any reading from it , I was but not now.
No problem so took it into to Nissan, sorry we think that, that wheel has a non standard TPMS fitted. So cannot do anything
We can check but it will cost you £60 to attach the computer to it. ???

Question, How can it have a non standard TPMS when the wheel has never been off, ????

What are my options, Take it to a tyre place get them to take the tyre off, take a picture of the sensor and then go back to Nissan, but what if it is a non standard sensor???

Dave

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Gel
Posts: 3265
Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Gel »

Are you owner from new?
If so, you'd know car's history and would progress with Nissan Cust Service if dealer being
intransigent.
Nissan TPMS's self calibrate and shouldn't need any activation after tyre repair/ change.

It may be a faulty Nissan TPMS though don't recall it ever being reported here; as is still
under Warranty, Nissan must replace at their cost.
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 GT Sport Nav, 2.0L Petrol :D
DaveBerlin
Posts: 8623
Joined: Wed Mar 19, 2014 12:39 pm
Location: Berlin, Germany
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by DaveBerlin »

Dave, as this is a new J11B Model I would think that your Dealer should check it out Cost Free under Guarantee to prove this is a non standard part. Has the QQ been Serviced and Stamped by a Nissan Dealer or the Tyre / Wheel been repaired ?.
I would think that just as part of Nissan Customer Service they should not just “Think” but they should check it out - Dave :)

But the big “But” is the unfortunate statement which can be found in the Nissan Guarantee attached under “Excluded Items” - Tyres & Valves are not covered :

27C3671D-3DEC-4CF8-93FB-26AD2AAE490E.jpeg

11.19/1.3L/160PS/Tekna+/DCT/PrOPILOT/KAD Gun Metallic/Trunk Lower Finisher/Rear Glass Finisher/Ambient Lighting-LED’s Innen/Entry Guards Illuminated/Sport Pedals/Front Styling Plate/LED No.Plate/Chrome Door Handles/Rear Valance/Giacuzzo Alloys + Falken
chrisw99
Posts: 541
Joined: Mon Jul 11, 2016 10:42 am

Post by chrisw99 »

You could argue that the TPMS sensor is neither a tyre or a valve, it is an electronic component inside a wheel.

If you've had the car since new and they say it's a non-standard part, then surely you are in your rights to complain to Nissan as to why, and to get them to sort it.
Oct 2014 N-tec+, 1.2 dig-T
johnels79
Posts: 25
Joined: Thu Jan 08, 2015 7:32 pm

Post by johnels79 »

Hi Dave, Ive had my TPS valves replaced under warranty after the first year as one became faulty.

Cockerman wrote: Tue Jul 17, 2018 1:49 pm I have a fault on my Nissan QashQai 2017 , 14 months old, its the front offside TPMS sensor I am not getting any reading from it , I was but not now.
No problem so took it into to Nissan, sorry we think that, that wheel has a non standard TPMS fitted. So cannot do anything
We can check but it will cost you £60 to attach the computer to it. ???

Question, How can it have a non standard TPMS when the wheel has never been off, ????

What are my options, Take it to a tyre place get them to take the tyre off, take a picture of the sensor and then go back to Nissan, but what if it is a non standard sensor???

Dave
3rd Qashqai - DCI 115 Tekna - DCT Propilot - Nightshade Black - 9th July 2020
2nd Qashqai - DCI 115 Tekna - DCT - Nightshade Black - 6th July 2019 - Rejected
1st Qashqai 1.5cc Dci Tekna - 28th Jan 2015
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gloucester
Posts: 5173
Joined: Sun Apr 03, 2016 7:04 am
Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

DaveBerlin - isn't that the extended warranty conditions you've posted?
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
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gloucester
Posts: 5173
Joined: Sun Apr 03, 2016 7:04 am
Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

Does it look like all the other ones?

(what you can see externally)
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
chrisw99
Posts: 541
Joined: Mon Jul 11, 2016 10:42 am

Post by chrisw99 »

gloucester wrote: Wed Jul 18, 2018 1:04 pm DaveBerlin - isn't that the extended warranty conditions you've posted?
Doesn't look like it - the first paragraph says for cars under 3 years old.
Oct 2014 N-tec+, 1.2 dig-T
DaveBerlin
Posts: 8623
Joined: Wed Mar 19, 2014 12:39 pm
Location: Berlin, Germany
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by DaveBerlin »

Gloucester, the reason I kept this Doc was to keep an eye on what was covered and the way I read this the Warranty is as Chris has stated, it is the 36 month Warranty not the Extended - Dave ;)

1873E955-2DA1-41DF-B722-36E78F88D20B.jpeg

11.19/1.3L/160PS/Tekna+/DCT/PrOPILOT/KAD Gun Metallic/Trunk Lower Finisher/Rear Glass Finisher/Ambient Lighting-LED’s Innen/Entry Guards Illuminated/Sport Pedals/Front Styling Plate/LED No.Plate/Chrome Door Handles/Rear Valance/Giacuzzo Alloys + Falken
chrisw99
Posts: 541
Joined: Mon Jul 11, 2016 10:42 am

Post by chrisw99 »

I dug out the extended warranty - I didn't realise you could now extend up to 10 years and 100,000 miles - as long as you renew still within your previous extended warranty.

Another clause I've just noticed for the first time... total claims for the lifetime of the warranty will only be paid up to the purchase cost of your vehicle. In my case that's £14,500 when I got it.

As I've just had the engine replaced under warranty, that's going to have eaten a large chunk of that already.
Oct 2014 N-tec+, 1.2 dig-T
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