Nissan new Retail Concept

[DaveBerlin]

This is all about a World Wide Nissan Retail Concept to improve Customer Service. Is it possible that both Customer Services / NCS will now improve with this Concept, lets hope so - Dave

https://newsroom.nissan-global.com/rele ... -worldwide

[Deleted User 1571]

Big brands do this kind of thing periodically, forcing their dealers to renew signage and cladding plus install new showrooms with things like lounge areas and coffee machines and Wi-Fi, televisions and so on. New counters and furniture, computer systems etc. They even dictate the number of staff for each department and monitor 'dealer quality assurance standards'.
All at the dealer's cost. Certain dealers not too heavily in debt and able to do so, may tell the Mothership [of whatever brand] where to shove their latest new-fangled ideas and risk losing the franchise. Others will willingly comply. Yet others will have little choice but to comply.
At the end of the day, do fully expect the customer to pay for the increased dealer overheads, even though it probably will not add any significant value to the service actually provided to them.

[DaveBerlin]

Perhaps this concept is now beginning to happen. Last week our Dealer here was installing large LED Televisions on the Showroom Walls along with Containers for Body Color Samples & a screen for Customers to Customise their Vehicle - Dave

Marshall Group invests in new state-of-the-art Lincoln dealership :
https://uk.nissannews.com/en-GB/releases/release-c6f3e96053e72930c4af5e49ca06059d-marshall-group-invests-in-new-state-of-the-art-lincoln-dealership

[gloucester]

I had no issues with the "architecture" of the Nissan dealer I used. Much better than my present dealer.

However the main issue with them was the staff incompetence and their antipathy regarding customer relations. It shouldn't take over a year for an alloy wheel to be replaced. It shouldn't take three visits to get a warranty quote. There shouldn't be different "fixed" prices on the website to what you're told verbally. I felt it was a constant battle...