Map Update tool - Full Reset led to corrupted Maps on Car

General Information Forum for the J11 QashQai. (Formerly Order Forum)
antony2009
Posts: 4
Joined: Sat Mar 23, 2024 11:26 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by antony2009 »

I was trying the Full Map Reset option to update the my J11B Nissan Qashqai with 2022.06 version which was 18.10 , as soon i plugged in the USB drive with update file , it showed 1 minute to update and then it showed the maps on device has been corrupted . Restore full maps using recovery.

Does any one have earlier version files which i can use to perform recovery ?

andy2019
Posts: 1887
Joined: Sat Oct 26, 2019 8:47 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by andy2019 »

Try re-downloading maps on usb and update again
antony2009
Posts: 4
Joined: Sat Mar 23, 2024 11:26 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by antony2009 »

I have done that multiple times. the 2022.06 version and still it fails while updating and map is not working anymore.πŸ˜‘
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StampyNTFC
Posts: 63
Joined: Mon Aug 23, 2021 12:26 pm
Location: Peterborough, UK
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by StampyNTFC »

Still can't get updates either via WiFi or USB on my 2019 model...

Wifi = No Updates Available
USB = I just get a USB error, even with a freshly untouched "stick" straight from the box!!!*

I've even changed the USB socket and the lead between the socket and the actual Head Unit...


Thankfully, I use Waze now for my maps!!

* This is what I get using a USB stick....

car error.jpg

Drives a 19 plate Qashqai...

Go seize the day
Wake up and say
This is an extraordinary life

John Wetton (1949-2017)
qsalowy
Posts: 5
Joined: Sun Apr 18, 2021 2:33 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by qsalowy »

I had same problem as you. Nissan could not solve the problem so they replaced the head unit.

IMG_0037.jpeg

Pandjh
Posts: 788
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Pandjh »

Updating mine sends the head unit into a reboot frenzy that it eventually falls out of, allowing me to keep using it (with Waze).

I reported it to Nissan CS who, of course, had never heard of this issue before.
2019 1.3 DiG-T 160 Tekna, black (J11b)
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antony2009
Posts: 4
Joined: Sat Mar 23, 2024 11:26 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by antony2009 »

qsalowy wrote: ↑Mon Mar 25, 2024 1:57 pm I had same problem as you. Nissan could not solve the problem so they replaced the head unit.IMG_0037.jpeg
Did they charge for the replacement as my car is from 2019 i think it is out of warranty.
qsalowy
Posts: 5
Joined: Sun Apr 18, 2021 2:33 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by qsalowy »

Covered by the warranty. No charge.
antony2009
Posts: 4
Joined: Sat Mar 23, 2024 11:26 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by antony2009 »

So there is no other way to get older full map reset folder which might help resolve it ?
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StampyNTFC
Posts: 63
Joined: Mon Aug 23, 2021 12:26 pm
Location: Peterborough, UK
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by StampyNTFC »

Probably not - unless you want to buy a complete new head unit??

My local Nissan denied all knowledge of a fault with MY Head Unit when I SHOWED them the problem about 3 months before my warranty ran out....

Firstly they said they couldn't find the supplied Blank USB stick - when it was sitting on the passenger seat
Then they said there was no problem, so I said "Ok, I'll show you" and did - they said "Nothing we can do about it"

Then when it went in a few weeks later for another fault (Rear Driver's door lock) - they said they couldn't get the Map Updater to work....!!!!
I said, I know - I told you this a few months back!!
Drives a 19 plate Qashqai...

Go seize the day
Wake up and say
This is an extraordinary life

John Wetton (1949-2017)
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