Lost contacts/missed/dialled & received options

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kazzybee
Posts: 2
Joined: Thu Aug 31, 2017 11:44 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Lost contacts/missed/dialled & received options

Post by kazzybee » Fri Sep 01, 2017 12:03 am

:oops: about 3 weeks ago my qashqui 64 plate, the facility to get missed/received and dialled contacts has disappeared from the radio unit. The only option now is dial number (which as a driver is impossible when driving).
I contacted Nissan cus service, after making me find a vin/chassis which I gave them, they told me to go to local Nissan garage. Has anyone had this issue? I've had the car for 3yrs (motability) and never had an issue, any suggestions greatfully received. I went to local Nissan but have got to book it in.


MikeGC
Posts: 303
Joined: Tue Feb 07, 2017 11:50 am
Location: Stockport
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Lost contacts/missed/dialled & received options

Post by MikeGC » Sun Sep 03, 2017 8:20 am

As an initial "look see" try unpairing your phone/connect.
Re-pair

That might fix your problem.
I'm sure that's the first thing a "technician" would try if/when you visit your dealer
actively looking for another Qashqai
March 2017 Qashqai 1.5dci n-connecta in Gun metal grey
September 2014 Juke 1.5dci n-connecta in Gun metal grey


kazzybee
Posts: 2
Joined: Thu Aug 31, 2017 11:44 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Lost contacts/missed/dialled & received options

Post by kazzybee » Tue Sep 05, 2017 1:31 pm

Thanks MikeGC that's the first thing I tried and have done that on & off for the last 3 weeks, to no avail. My vehicle goes back October but unless people ring me, I can't use the unit to make calls. I can use the phone and it connects thru radio re volume etc, it's just really annoying & frustrating that no one else has this issue.
Thanks again MikeGC.
P.s. You have the car I'm waiting for & in the colour I want. I assume you have no issues with phone connection?


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Gel
Posts: 2921
Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Lost contacts/missed/dialled & received options

Post by Gel » Tue Sep 05, 2017 1:56 pm

As a matter of interest have you tried pairing a different phone to see if that behaves normally?
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 2.0L Petrol GT :D


MikeGC
Posts: 303
Joined: Tue Feb 07, 2017 11:50 am
Location: Stockport
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Lost contacts/missed/dialled & received options

Post by MikeGC » Tue Sep 05, 2017 5:10 pm

kazzybee wrote:
Tue Sep 05, 2017 1:31 pm
P.s. You have the car I'm waiting for & in the colour I want. I assume you have no issues with phone connection?
I'm using an iPhone 5s at the moment and it works perfectly.
I can play music via Bluetooth or with a cable.
Voice control via Bluetooth to make calls or to dictate a text message.
Voice control via Bluetooth to get text messages read over the audio system.
I've done 8000 miles since March 31st and it has been superb.

Good Luck
actively looking for another Qashqai
March 2017 Qashqai 1.5dci n-connecta in Gun metal grey
September 2014 Juke 1.5dci n-connecta in Gun metal grey


Rossifan 46
Posts: 1
Joined: Mon Mar 04, 2019 12:32 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Lost contacts/missed/dialled & received options

Post by Rossifan 46 » Mon Mar 04, 2019 12:45 pm

All,

New to the Forum. I have a similar but not fully related problem. 2017 Qashqai, previously using an I Phone 5 with no issues, have recently upgraded to iPhone 7, having previously deleted the I Phone 5. I now find my Bluetooth function is OK, the phone has paired and the phone book downloaded, however when I receive a call ( I never call from the car) the microphone seems to connect but the speakers don't, therefore I am unable to hear the caller but they can hear me. Have lost count of the number of 're-pairings' I have done, and am now at a loss.....any ideas?


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calnorth
Posts: 160
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Lost contacts/missed/dialled & received options

Post by calnorth » Mon Mar 04, 2019 1:11 pm

This is a reminder to me mainly to get a picture off the QQ ICE screen menus: Bluetooth and its component installation

Bluetooth provides a number of services to and from a computer/phone/USB device etc. Termed a Server/Client relationship.

So apart from pairing services there are audio services which specific Bluetooth modules (software) manage. That applies to both in the relationship above. The Bluetooth modules are listed in the QQ ICE menus somewhere which if listed here might be useful. Useful as regards other members cars...where Bluetooth phone stuff works properly.

I'm an Android user and suffered Bluetooth inadequacies over the years. Apple stuff I don't use.

Perhaps you could get hold of an Android phone and check for your problem? I assume the ICE volume control is turned up enough?
Thankfully unbusy (retired)
Mk2 Qashqai Facelift - J11b (2017–present)
1.6 Dig-T N-Connecta


DaveBerlin
Posts: 5636
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Location: Berlin, Germany
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Lost contacts/missed/dialled & received options

Post by DaveBerlin » Mon Mar 04, 2019 5:45 pm

This might be a long shot but worth a try. We had originally iPhone 5’s and in Dec upgraded to iPhone X’s, I did try to phone through Siri but nothing happened, obviously new phone. So went through the procedure of Pairing the new on the Screen & iPhone and the connection worked with no problems, but I could not here the speaker so I tried the volume adjust and it worked for me - Dave 🤨 QQ J11 / 2014
2014/08 1.2L DIG-T QQ Tekna QAB Pearl White (M)/Premium Pack Chrome /Style Pack Chrome/Cross Over Pack Front/Rear Pearl White/Auto-Fold Mirrors Chromed/Shark Fin Antenna/Bonnet Struts/LED's Innen,Footwell,No.Plate/White & Chrome Side Mouldings/Webasto


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