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Lost contacts/missed/dialled & received options

Posted: Fri Sep 01, 2017 12:03 am
by kazzybee
:oops: about 3 weeks ago my qashqui 64 plate, the facility to get missed/received and dialled contacts has disappeared from the radio unit. The only option now is dial number (which as a driver is impossible when driving).
I contacted Nissan cus service, after making me find a vin/chassis which I gave them, they told me to go to local Nissan garage. Has anyone had this issue? I've had the car for 3yrs (motability) and never had an issue, any suggestions greatfully received. I went to local Nissan but have got to book it in.

Re: Lost contacts/missed/dialled & received options

Posted: Sun Sep 03, 2017 8:20 am
by MikeGC
As an initial "look see" try unpairing your phone/connect.
Re-pair

That might fix your problem.
I'm sure that's the first thing a "technician" would try if/when you visit your dealer

Re: Lost contacts/missed/dialled & received options

Posted: Tue Sep 05, 2017 1:31 pm
by kazzybee
Thanks MikeGC that's the first thing I tried and have done that on & off for the last 3 weeks, to no avail. My vehicle goes back October but unless people ring me, I can't use the unit to make calls. I can use the phone and it connects thru radio re volume etc, it's just really annoying & frustrating that no one else has this issue.
Thanks again MikeGC.
P.s. You have the car I'm waiting for & in the colour I want. I assume you have no issues with phone connection?

Re: Lost contacts/missed/dialled & received options

Posted: Tue Sep 05, 2017 1:56 pm
by Gel
As a matter of interest have you tried pairing a different phone to see if that behaves normally?

Re: Lost contacts/missed/dialled & received options

Posted: Tue Sep 05, 2017 5:10 pm
by MikeGC
kazzybee wrote:
Tue Sep 05, 2017 1:31 pm
P.s. You have the car I'm waiting for & in the colour I want. I assume you have no issues with phone connection?
I'm using an iPhone 5s at the moment and it works perfectly.
I can play music via Bluetooth or with a cable.
Voice control via Bluetooth to make calls or to dictate a text message.
Voice control via Bluetooth to get text messages read over the audio system.
I've done 8000 miles since March 31st and it has been superb.

Good Luck

Re: Lost contacts/missed/dialled & received options

Posted: Mon Mar 04, 2019 12:45 pm
by Rossifan 46
All,

New to the Forum. I have a similar but not fully related problem. 2017 Qashqai, previously using an I Phone 5 with no issues, have recently upgraded to iPhone 7, having previously deleted the I Phone 5. I now find my Bluetooth function is OK, the phone has paired and the phone book downloaded, however when I receive a call ( I never call from the car) the microphone seems to connect but the speakers don't, therefore I am unable to hear the caller but they can hear me. Have lost count of the number of 're-pairings' I have done, and am now at a loss.....any ideas?

Re: Lost contacts/missed/dialled & received options

Posted: Mon Mar 04, 2019 1:11 pm
by calnorth
This is a reminder to me mainly to get a picture off the QQ ICE screen menus: Bluetooth and its component installation

Bluetooth provides a number of services to and from a computer/phone/USB device etc. Termed a Server/Client relationship.

So apart from pairing services there are audio services which specific Bluetooth modules (software) manage. That applies to both in the relationship above. The Bluetooth modules are listed in the QQ ICE menus somewhere which if listed here might be useful. Useful as regards other members cars...where Bluetooth phone stuff works properly.

I'm an Android user and suffered Bluetooth inadequacies over the years. Apple stuff I don't use.

Perhaps you could get hold of an Android phone and check for your problem? I assume the ICE volume control is turned up enough?

Re: Lost contacts/missed/dialled & received options

Posted: Mon Mar 04, 2019 5:45 pm
by DaveBerlin
This might be a long shot but worth a try. We had originally iPhone 5’s and in Dec upgraded to iPhone X’s, I did try to phone through Siri but nothing happened, obviously new phone. So went through the procedure of Pairing the new on the Screen & iPhone and the connection worked with no problems, but I could not here the speaker so I tried the volume adjust and it worked for me - Dave 🤨 QQ J11 / 2014