No audio file

ICE, Equipment, Options
Wag
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Joined: Sun Apr 04, 2021 2:41 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Wag »

Hi,
just bought a 2018 Tekna. I have tried to play music through my IPhone but when I plug in through the USB connector, the sound immediately goes off and then I get a message on screen ‘No Audio File’. Any suggestions would be great. I imagine I am supposed to ply the USB through Aux??? Software is F16A, not sure that means anything.

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Gel
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Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Gel »

Always use the SEARCH facility first; lots of previous posts :)
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 GT Sport Nav, 2.0L Petrol :D
Wag
Posts: 9
Joined: Sun Apr 04, 2021 2:41 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Wag »

Hi Gel,
I did search but couldn’t find anything. I tried a few different searches
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gloucester
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Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

Welcome to this forum.

The ICE changed in 2018 - so it might be worth checking whether you have the old unit (with SD slot) or the new one (without SD slot).

The first thing to try might be a different lead.
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
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calnorth
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Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth »

What audio file are you using?...mp3 is common.
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
Wag
Posts: 9
Joined: Sun Apr 04, 2021 2:41 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Wag »

gloucester wrote: Sun Apr 04, 2021 7:56 pm Welcome to this forum.

The ICE changed in 2018 - so it might be worth checking whether you have the old unit (with SD slot) or the new one (without SD slot).

The first thing to try might be a different lead.
Mine has an as slot, I am linking with an Apple charger in to the usb. I can get it to play the start of a song through Apple Music, but then it stops and says no music file.
Any suggestions appreciated
Wag
Posts: 9
Joined: Sun Apr 04, 2021 2:41 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Wag »

calnorth wrote: Mon Apr 05, 2021 7:56 am What audio file are you using?...mp3 is common.
Trying on Apple Music, If I am playing music and then plug in the usb, I get a start to the song and then it stops. Then get the no music file message
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gloucester
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Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

I'm flummoxed - if it plays the start I can't understand why it won't continue.
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
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calnorth
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Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth »

Wag wrote: Mon Apr 12, 2021 9:25 pm
calnorth wrote: Mon Apr 05, 2021 7:56 am What audio file are you using?...mp3 is common.
Trying on Apple Music, If I am playing music and then plug in the usb, I get a start to the song and then it stops. Then get the no music file message
Can the iPhone play ok thru a Smart TV...or other Audio device?
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
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MikeGC
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Qashqai Model: Mk.3 Qashqai - J12 (2021+) New Model

Post by MikeGC »

I was able to play Apple Music through the USB on my QQ (and previously on my Juke) and so I too am baffled by this problem.
The usual "use a genuine Apple cable" probably isn’t helpful, although it appears that (for some people) it’s the answer for CarPlay issues.

Can you play Apple Music via Bluetooth ?
March '22 - J12 1.3DIG-T 160 CVT Tekna+ with all wheel drive - Pearl Black
July '19 - J11B 1.3DIG-T 160 DCT Tekna - Vivid Blue
March '17 - Qashqai J11A 1.5dci n-connecta - gunmetal
September '14 - Juke 1.5dci gunmetal ascenta premium (red accent packs)
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