J12 (2021) Power Tailgate Won't Open

Joecoll87 · Post by **Joecoll87** » Tue Feb 22, 2022 8:09 pm

I've a 2021 J12 Tekna with the auto tailgate option.

On Saturday night the tailgate opened, but then wouldn't close (using fob or switch on cockpit). I had to manually force it shut to be able to secure the car.

Now completely unable to operate tailgate. Tried accessing power tailgate options on dashboard screen to disable and reset, but function is greyed out/unable to be selected.

Only other recent issue, which may not be related is I had "Key system failure" light appear last Wednesday. However not appeared since and car was used for 3 days before tailgate failed.

Nissan dealer (lookers) can't get car in for 2 weeks for repair

QashqaiSilver · Post by **QashqaiSilver** » Tue Feb 22, 2022 11:05 pm

As the car is relatively new, I would not mess around with anything and wait till the dealer looks at it. Try reading the manual up to see if there is something you may have changed via the keyfob mistakenly.

Deleted User 10757 · Post by **Deleted User 10757** » Wed Feb 23, 2022 6:34 am

Forcing power tailgate struts is never good - only dealer attention will sort this

Joecoll87 · Post by **Joecoll87** » Wed Feb 23, 2022 8:10 am

I thought as much. However it was pitch black, stuck open and I was in the countryside

gloucester · Post by **gloucester** » Wed Feb 23, 2022 8:41 am

Welcome to this forum

That's the first report on here of that failure.

Yet another reason not to buy a Nissan....

QashqaiKev · Post by **QashqaiKev** » Wed Feb 23, 2022 11:22 pm

I don't know why people make comments like these. Go to literally any forum for any car manufacturer and you will find people reporting faults. Every car, every product ever made, has some faulty units. They usually make up a very very small percentage of the total manufactured - but places like forums are an echo chamber for the vocal minority who are unfortunate enough to get a faulty one.

gloucester wrote: ↑Wed Feb 23, 2022 8:41 am Yet another reason not to buy a Nissan....

gloucester · Post by **gloucester** » Wed Feb 23, 2022 11:25 pm

There seems to be a significant number of faults occurring to J12s though.

lapalmeraie · Post by **lapalmeraie** » Thu Feb 24, 2022 7:43 am

Isn't that quite normal at the first series of a new model?

hootintootin · Post by **hootintootin** » Thu Feb 24, 2022 7:51 am

gloucester wrote: ↑Wed Feb 23, 2022 11:25 pm There seems to be a significant number of faults occurring to J12s though.

No worse than any other car. Better than many that sell for more money.

hootintootin · Post by **hootintootin** » Thu Feb 24, 2022 7:56 am

gloucester wrote: ↑Wed Feb 23, 2022 8:41 am Welcome to this forum

Yet another reason not to buy a Nissan....

Really?

PMSL

J12 (2021) Power Tailgate Won't Open

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