Bluetooth won't switch on

ICE, Equipment, Options
crewmeal
Posts: 40
Joined: Fri Sep 16, 2016 5:34 pm

Post by crewmeal »

I have a Connect 3 on a new 67 plate Tekna and the Bluetooth is jammed off. No matter how you try to reset or do anything it won't switch to the on position. Therefore I can't use my phone at all.

Any ideas please?
Unsure which Red - 2015 1.6dci - N-Tec + usual extras including panoramic sun roof.

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Gel
Posts: 3265
Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Gel »

If you can't activate after following Connect Manual it'll need dealer visit.
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 GT Sport Nav, 2.0L Petrol :D
Chrizh
Posts: 69
Joined: Tue Mar 06, 2018 10:54 pm
Location: Northampton
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Chrizh »

I had this problem few weeks back. I had turned it off and when I tried to turn it back on tapping the on button wouldn't do a thing. I tried reset, factory defaults, engine off and on, nothing worked. I then held the left button in (volume) I think it was and screen went off. Turned it back on and bluetooth worked again.

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QQ J11 1.6 dCi Xtronic CVT - Tekna - Solid Red
luka
Posts: 31
Joined: Tue Sep 18, 2018 12:13 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by luka »

Hi to all. I have same problem. I try several phones and none of them don't see Navi connecy. It worked perfectly for some times and it just stops. I tried everything, factory reset, turn it off and on, turn car off and on, turn complete system on and off, but nothing happened. My phones don't see it anymore. Any suggestions?

Thank you
Nissan Qashqai, 1.2 dig-t, Tekna+
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Gel
Posts: 3265
Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Gel »

A battery disconnection for 5 minutes may reset.
However, don't do unless you have your radio code handy.
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 GT Sport Nav, 2.0L Petrol :D
luka
Posts: 31
Joined: Tue Sep 18, 2018 12:13 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by luka »

Gel wrote: Sun Oct 21, 2018 10:31 am A battery disconnection for 5 minutes may reset.
However, don't do unless you have your radio code handy.
Well, I did not get radio code?? I know what it is, but it didn't come with all other documents!
Nissan Qashqai, 1.2 dig-t, Tekna+
redqashqai
Posts: 76
Joined: Wed Aug 24, 2016 7:16 pm
Location: North West England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by redqashqai »

luka wrote: Mon Oct 22, 2018 8:09 pm
Gel wrote: Sun Oct 21, 2018 10:31 am A battery disconnection for 5 minutes may reset.
However, don't do unless you have your radio code handy.
Well, I did not get radio code?? I know what it is, but it didn't come with all other documents!
Don't worry Luka, you don't need a radio code for your car. Have you tried the volume button solution described? Is your problem the same as the OP i.e. not possible to turn Bluetooth on or is your problem different?
Current: 2020 1.3 DIG-T QQ NTEC - Manual J11b - Magnetic Red - delivered 10.20.
Previous: 2018 1.2 DIG-T QQ N-Connecta - Manual J11b - Magnetic Red - delivered 09.18.
Previous: 2016 1.2 DIG-T QQ N-Connecta - Manual J11a - Flame Red - delivered 04.16.
luka
Posts: 31
Joined: Tue Sep 18, 2018 12:13 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by luka »

redqashqai wrote: Mon Oct 22, 2018 9:45 pm
luka wrote: Mon Oct 22, 2018 8:09 pm
Gel wrote: Sun Oct 21, 2018 10:31 am A battery disconnection for 5 minutes may reset.
However, don't do unless you have your radio code handy.
Well, I did not get radio code?? I know what it is, but it didn't come with all other documents!
Don't worry Luka, you don't need a radio code for your car. Have you tried the volume button solution described? Is your problem the same as the OP i.e. not possible to turn Bluetooth on or is your problem different?
I can turn on bluetooth, and turn it off. I was also turn it on and off on volume button. I done factory settings also, but when try to find nissan connect on bluetooth on my phone it don't see it. I try several phones. It worked without any problems until few days ago. I just didn't try battery disconnection.
Nissan Qashqai, 1.2 dig-t, Tekna+
redqashqai
Posts: 76
Joined: Wed Aug 24, 2016 7:16 pm
Location: North West England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by redqashqai »

You could try unpairing phones from connect unit and unpairing connect unit from phones and starting afresh. Otherwise I would ask the dealer.
Current: 2020 1.3 DIG-T QQ NTEC - Manual J11b - Magnetic Red - delivered 10.20.
Previous: 2018 1.2 DIG-T QQ N-Connecta - Manual J11b - Magnetic Red - delivered 09.18.
Previous: 2016 1.2 DIG-T QQ N-Connecta - Manual J11a - Flame Red - delivered 04.16.
luka
Posts: 31
Joined: Tue Sep 18, 2018 12:13 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by luka »

redqashqai wrote: Tue Oct 23, 2018 8:42 am You could try unpairing phones from connect unit and unpairing connect unit from phones and starting afresh. Otherwise I would ask the dealer.
I don't know how to unpair it when I don't see it :lol:
Ok, if I got to dealer, I could ask for map upgrade. Is there any new maps available, my temporarily card no is:
GENJ EU D.A 8 618 011 648 269299
25920 4KJ0C
Nissan Qashqai, 1.2 dig-t, Tekna+
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