new to this, but need urget help

ICE, Equipment, Options
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nicknationals
Posts: 2
Joined: Wed Aug 01, 2018 2:38 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by nicknationals »

morning all, I picked up my brand new qq 30/08/2018 n connecta 1.5dci glass roof in vivid blue, car had 5 miles on clock and left dealer driving home and got to 33 miles and the master warning lights came on with master fault, followed by front camera system fail and then the ieb system fail, so called rac they came out and could not find the fault, and said the car is fine to drive, so onwards I went at 133 miles the same faults came up with lots of beeping sounds, then the car whilst going down the motaway at 70mph on cruise control decides to slam the emergency breaks on, nearly causing me to crash, rac came out car back at dealers and they say they can't look at it for over a week as busy, but 4 other people in another group with the same car like for like all brand new have had the same issues, and Nissan don't seem bothered by it, rac say it may be a radar issue as picking something up that's not their and apply the breaks, scary as hell, has anyone else heard of this at all, as trying to find out whats going and and if it is an easy fix as heard others say Nissan have not got a clue and keep saying its fixed but it keeps happening, so trying to get as much info as poss as might reject the car under the 30 day rule, thanks all, nick

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Gel
Posts: 3265
Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Gel »

I should raise a case with Nissan HO to try & liven up your dealer.
This is the MD's Case Team Number : 01923 200215, and should achieve more than normal HO Customer Service.
Your experience is obviously very alarming.
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 GT Sport Nav, 2.0L Petrol :D
gvmdaddy
Posts: 2245
Joined: Thu Jun 19, 2014 11:28 pm

Post by gvmdaddy »

Forget about phoning RAC or asking for info on here, just get it straight back to your supplying dealership to sort out. As for your idea of rejecting the vehicle, good luck with that! I’m not sure you can actually do that, certainly not without a great struggle and possible involvement of lawyers.
Bgmick
Posts: 68
Joined: Sat Jun 23, 2018 3:51 pm
Qashqai Model: Mk.1 Qashqai Facelift - J10b (2010–2013)

Post by Bgmick »

Shamelessly stolen from a previous forum I used to use



I have been asked to give an insight into the car rejection process. This is to offer a bit of guidance and support for those who unfortunately find themselves in the position I found myselfThe Consumer rights Act of 2015 allows buyers of
New or Used Cars the right to reject the Vehicle if there is a problem. The
process is straight forward as long as you are realistic and keep calm. I
successfully rejected a Hyundai Tucson and have included the rejection letter
that I used to do so.

There are basically 3 timescales which will allow
you to successfully reject a car

1. "Short
Term Right To Reject" this will allow rejection within 30 Days. You DO NOT have to give the dealer a
chance to rectify the problem the Refund will be given in the same method in
which you paid for the car. This could mean you get your Part Exchange Back for
example or Cash.

2.
After 30 days but within 6 Months. You
Must allow the dealer 1 chance to resolve the problem, This could be a repair
or replacement. If they are unsuccessful you will be able to reject as above
however there will be a deduction for Usage. You can also accept a price
reduction if you would prefer.

3. After
6 Months it is a bit more difficult as the burden is on you to prove the fault
was present from new.

The car when you buy it must be:<ul>[*]Of A Satisfactory Quality[*]Fit For Purpose[*]As Described[/list]You cannot for example just reject a car because
you have changed your mind or don't like it, there must be a problem that was
present from when you got it. The Law assumes it was there if it is discovered
within 6 moths



<b style="line-height: 1.4;">There is loads of information on the internet if
you need further help.....[/b]<b style="line-height: 1.4;">
[/b]<b style="line-height: 1.4;">My Rejection Letter[/b]<b style="line-height: 1.4;">---------------------------------------------------------------------------------------------------------------[/b]Your
Address 

Your
Town 

Post
Code

Main Dealer Principal

Main Dealer 

Your Town 

Post Code



XX/XX/2016

Dear Sir/Madam,

<u style="line-height: 1.4;">Your Car and Registration[/u]

I bought a car from your company Dealer Name on 7th March 2016. The car is a Hyundai Tucson 1.7Crdi SE Nav A fault with the vehicle has been apparent
since delivery and I am also dissatisfied with the quality of the paint and
as such I would like to reject this car.

The faults with the car are as follows

When the engine is warm the car makes a rattle when
changing in 1st or 2nd gear. The noise is also noticeable when revving the car
with the clutch depressed at around 1500rpm.

I spoke to Service
Department on Friday the 11th March about this matter and he asked me to
bring the car in the following day. I believe the mechanic was Mr Mechanic who accompanied me to confirm the problem
which he did. He confirmed a noise was there and so an appointment was made for
the car to be inspected on Tuesday the 15th. The sales person I dealt with Mr Salesman
rang me the same day and asked about the car as he had seen me and was
concerned there was a problem. He told me that the mechanic had driven the demo
car and said it was the same. Mr Salesman also
said I should still come in on Tuesday as arranged.

When I did go in I arranged through the after sales
manager to drive the demo model and yes it made the very same noise so I felt
obviously nothing could be done. The following day I got a phone call from the
same chap who told me according to the Hyundai "bullet ins" this
noise was on some of their own fleet and indeed was a known problem with some models, however after further consideration I<i style="font-family: Arial, Helvetica, sans-serif; font-size: small; line-height: 1.4;"> [/i]am
rejecting this car. My original test drive of this model showed no such
characteristic.

In addition to this problem I have also noticed
paint defects in the finish of the rear doors which are of a poor standard and
colour match to the rest of the car. This is more noticeable in bright sunlight.
There appears to be a build up of paint on the front side of the rear o/s door
and a blotchy finish to the front of both rear doors at the top. Almost as if
someone has sprayed it with a can

I
refer you to the consumer Rights Act 2015 which states that the car I bought
from you must be of satisfactory quality.
From my own judgement I believe that the car you have sold me is not of
a satisfactory quality, as such I believe you are contravening the Act

I understand the legislation allows me to
reject the car under the new 30-day ""˜short term right to reject'
legislation, and I am entitled to a full refundby the same method in which I paid for the car. 

Therefore I request
that you either

<ul>[*]pay
me the full amount for my car which totals £21,880.[*]Replace
this car[*]return
my old car along with the balance I paid £1,460[/list]



I expect to hear from you to confirm you have
received this letter so I can arrange a refund or replacement within the next 10
days. I have stopped driving the car in
line with my rejection and I request that you collect it at the earliest
opportunity.

I would also add that I have acted promptly to deal
with this matter and indeed would have proceeded on the 18th March however I
have been on a holiday. It was during this time that the problems became more
apparent and caused me considerable distress.

The fact is I have a "New" car which has
a fault I would not accept on a used car and a finish to the paint which is similar
to a poorly repaired used car

Please could you confirm the following
What
is your complaints procedure
<li ="msonormal"="">Are
you part of an Alternative Dispute Resolution Scheme
If you fail to accept my right to reject this car I
will be forced to progress with legal proceedings in the County Court in order
to recover the money.



Yours Sincerely 

Your Name
2013 jj10 4wd 1.6 dci
nicknationals
Posts: 2
Joined: Wed Aug 01, 2018 2:38 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by nicknationals »

Thanks all. Car was taken to dealers and the Nissan directors office involved on the case already as went mad yesterday. As stated above under the consumer rights act you can reject the car under the 30 day rule for a full refund but it states need to give the dealer a chance to repair the faults first. What's not clear is if the dealer has the car for over this time trying to fix it and then comes back and says fixed or not fixed meaning over the 30 days. This I need to look into more. However the directors office have said they are willing to source another car if I want it but might have to wait as Nissan stopped production of their cars in June and not sure when they going to start up again because of the wltp changes. Either way I won't be having this car back.
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PJB729
Posts: 335
Joined: Sat Sep 10, 2016 10:18 am
Location: The Midlands

Post by PJB729 »

Make sure that you document and keep all emails, if Nissan phone you then send them an email back confirming with a details of the conversation and your general understanding of the next steps, in the email request Nissan to come back to you, by return, if the details of the conversation and your general understanding of the next steps are incorrect.
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godsgift1888
Posts: 2
Joined: Mon Sep 10, 2018 10:14 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by godsgift1888 »

Having the exact same issue IEB failed after a week of ownership lived with it till a few weeks ago when it nearly caused me to crash and kill my passengers

First time in to parks nissan they had it "fixed" within a few days and stated it was earth wires thought great fixed

Within 2 days issue was back and theyve now had to take it back issue is its a mobility car and due to faults with other cars if this ones a mess i can't exchange it as your limited to 2 or 3 changes in the scheme within a set period and I don't think they look at mechanical faults as an exemption here

But what the service adviser had stated is she knows of 3 cars same issue that needed new ecus which had a 4 week back order


Its a great system when it works i had it on my civic and that was brilliant but the qq is horrendous

Hoping they sort it
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