Sound freezing & console crashing

ICE, Equipment, Options
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Joined: Sun Jan 06, 2019 3:21 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Sound freezing & console crashing

Post by Sam5985 » Sun Jan 06, 2019 3:25 pm

Hi all,

I've got a 65 plate Qashqai which has a very annoying issue that occurs when driving the car most times than not. When playing music be it the radio, spotify via bluetooth or a CD the sound keeps cutting out for around 20 seconds. Sometimes this causes the console to crash and restart.

My local Nissan dealership who has been shocking have it in a number of times however have still not fixed the issue saying that they have done an update but nothing more. They are refusing to change the unit even though I've asked them a number of times.

My warranty came to an end today.

The car is running software D554 hardware 031 - can anyone help at all?

Many thanks,

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Posts: 18
Joined: Sat Jan 13, 2018 5:55 pm
Location: Essex
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Sound freezing & console crashing

Post by drewk1 » Tue Jan 15, 2019 11:03 pm

I've just had this starting on mine.
Loss of audio then a crash and restart.

This has happened 3 times in the last two days.
I'm going to call the dealer I use on Friday and hopefully they can sort it.

66 plate 1.5d Tekna

Posts: 41
Joined: Wed Sep 26, 2018 6:04 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Sound freezing & console crashing

Post by HgtDave » Wed Jan 16, 2019 7:53 am


I have an answer, but it’s I tad expensive. Replace the LCN unit with an Android head unit. I fitted a Dasaita unit in September last year to 65 plate Tekna and not had any problems. It’s far superior to the OEM unit and the satnav update cost £11 for life using Sygic.

See this link viewtopic.php?t=3465#p59657

Let me know if you want any more information
IT Consultant of 35Yrs (Semi retired)
Mk2 Qashqai - J11 1.6 Dig-T Tekna
Dasaita Android 8.0 4+32g Octa core HA5225 V840 Head Unit

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Posts: 2942
Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Sound freezing & console crashing

Post by Gel » Wed Jan 16, 2019 11:18 am

Before starting a new thread, always use the SEARCH box in top left of page; been raised before and multiple threads;
search for "Connect Crashing".
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 2.0L Petrol GT :D

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