Nissan connect rebooting and music cutting out when playing via Bluetooth

ICE, Equipment, Options
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Mondiuk
Posts: 2
Joined: Sun Feb 17, 2019 10:56 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by Mondiuk » Sun Feb 17, 2019 11:02 pm

Today I driven long distance after owning QQ N-tec + 2016 for two weeks. Its all good and efficient. Although couple things I wasn't pleased with, the screen on satnav decided to reboot it selt 6 times during the journey and had the phone connected via Bluetooth playing music on Spotify, this kept cutting off too.

Any one had issues with this, could this be and electric fault on the connect or is software /hardware issue.

Still have 2.5 months warranty left from the garage I bought this from.

Though I have people's opinions before I take it back to them.

Many thanks


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calnorth
Posts: 72
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by calnorth » Tue Feb 19, 2019 1:06 pm

Ad hoc reboots don't bode well. And its difficult to replicate those events. A PC would record such events in a log...the QQ Connect/Nav/Audio system may not? And would need bespoke test equipment to examine anyway. Suspect they'd bin a device like that rather than try to fix.

Plenty of reasons running from hardware through software (system/apps). Probably better to get round the dealer/sellers neck PDQ.
Thankfully unbusy (retired)
Mk2 Qashqai Facelift - J11b (2017–present)
1.6 Dig-T N-Connecta


MikeGC
Posts: 260
Joined: Tue Feb 07, 2017 11:50 am
Location: Stockport
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by MikeGC » Tue Feb 19, 2019 1:12 pm

I can recommend the "Search" feature on here, it's really efficient.

However, a quick check would be to ask your dealer whether the car has ever has a Connect software update.
I had this trouble with a Juke and more recently with my QQ.
A free software update cured all the problems.
March 2017 Qashqai 1.5dci n-connecta in Gun metal grey


Angi500
Posts: 3
Joined: Sun Feb 17, 2019 10:14 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by Angi500 » Tue Feb 19, 2019 9:18 pm

I suggest you get it back to your garage straight away. My QQ is 3 years 5 months old and therefore out of warranty. My whole system crashes, whether it be the sat nav radio phone or CD. Its been in for a software download at a cost to me of £57, made no difference. Took it back again and been told I need a new unit at a cost of £3000!!!!
So I'm waiting to see if Nissan come back to me with another offer as far as I'm concerned reading through these posts, it seems to be a big problem. Though no one has come up with a solution :shock:


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drewk1
Posts: 7
Joined: Sat Jan 13, 2018 5:55 pm
Location: Essex
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by drewk1 » Thu Feb 28, 2019 9:21 am

Mine does the same. 2016 Tekna.
Booked in for the 12th March at dealers

I'll update how I get on.


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drewk1
Posts: 7
Joined: Sat Jan 13, 2018 5:55 pm
Location: Essex
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by drewk1 » Thu Mar 14, 2019 10:30 am

Car was taken in on Tuesday for investigation.
Desira Norwich checked the wiring and installed the latest firmware.

10 minutes after leaving the dealer system starts to cut out and then restarts.
This happens three times in the next 40 minutes.

I rang Desira and they have now put in a warranty claim for a new unit to be fitted.

Hopefully this will be the end of this annoying issue.


chrisw99
Posts: 428
Joined: Mon Jul 11, 2016 10:42 am

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by chrisw99 » Thu Mar 14, 2019 2:39 pm

If you search you see that this has been happening A LOT over the past few weeks to lots of us. There's no way so many hardware units could suddenly fail all at the same time, so I think something has changed with the signals it gets from traffic updates/GPS/RDS, etc, causing it to crash.

I have turned off traffic announcements/updates in the settings and, touch wood, it hasn't cut out or rebooted since.

If my theory is connect, replacing the unit won't fix it - they need to do a new software release to cope with whatever has changed.
Oct 2014 N-tec+, 1.2 dig-T


chrisw99
Posts: 428
Joined: Mon Jul 11, 2016 10:42 am

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by chrisw99 » Thu Mar 14, 2019 3:46 pm

drewk1 wrote:
Thu Mar 14, 2019 10:30 am

Desira Norwich checked the wiring and installed the latest firmware.
Out of interest, what version did they install?

Go into your hidden menu and have a look (press and hold SETUP and rotate the right knob 90 degrees anti-clockwise, clockwise, anti-clockwise).
Oct 2014 N-tec+, 1.2 dig-T


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