Nissan connect rebooting and music cutting out when playing via Bluetooth

ICE, Equipment, Options
mk_jones
Posts: 5
Joined: Tue May 03, 2016 10:29 am

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by mk_jones » Wed Jun 19, 2019 9:49 am

I spoke to my dealer and he confirmed the fix was available. I asked if it worked and he said he had no idea (!) but said he would "like to think Nissan have tested it and confirmed it works before rolling it out to dealers". He is fine to apply it (it takes about an hour), but I don't think I will bother until we have some confirmations that the fix works.


chrisw99
Posts: 523
Joined: Mon Jul 11, 2016 10:42 am

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by chrisw99 » Wed Jun 19, 2019 10:01 am

As most of us on here have updated our firmwares to D554 ourselves (very easy process), how do we go about getting a copy of the the new update?
Oct 2014 N-tec+, 1.2 dig-T


qqdriver
Posts: 14
Joined: Fri Apr 05, 2019 1:21 am
Location: London
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by qqdriver » Wed Jun 19, 2019 10:05 am

chrisw99 wrote:
Wed Jun 19, 2019 10:01 am
As most of us on here have updated our firmwares to D554 ourselves (very easy process)
Hi Chrisw99, I didn't know we could do that ourselves. Could you point me to the process? thx


chrisw99
Posts: 523
Joined: Mon Jul 11, 2016 10:42 am

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by chrisw99 » Wed Jun 19, 2019 10:55 am

qqdriver wrote:
Wed Jun 19, 2019 10:05 am
chrisw99 wrote:
Wed Jun 19, 2019 10:01 am
As most of us on here have updated our firmwares to D554 ourselves (very easy process)
Hi Chrisw99, I didn't know we could do that ourselves. Could you point me to the process? thx
viewtopic.php?f=29&t=5747&hilit=firmware&start=10

Page 2 onwards discuss this. It's a very lengthy thread, but the process itself is fairly easy.

basically download the file, stick it on a USB stick, do the upgrade. The main issue is you cannot risk the engine turning off mid-upgrade, so the Nissan way of doing it is to leave the hazards running. Much easier to just wait till you are going on a longish drive (1 hr approx), and do it then with stop/start turned off.

But of course there's a new version out that fixes the big problem everyone is having, so probably not worth doing unless someone can get hold of this newest update.
Oct 2014 N-tec+, 1.2 dig-T


Pandjh
Posts: 404
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by Pandjh » Wed Jun 19, 2019 11:52 am

chrisw99 wrote:
Wed Jun 19, 2019 10:01 am
As most of us on here have updated our firmwares to D554 ourselves (very easy process), how do we go about getting a copy of the the new update?
I can't see Nissan allowing the DIY'ers amongst us access to the software. I would imagine its via the dealer network only.
2019 1.3 DiG-T 160 Tekna, black (J11b)
prev 2015 1.2 DiG-T n-tec+, black (J11)
prev 2009 1.5 dCi Acenta, black (J10)


chrisw99
Posts: 523
Joined: Mon Jul 11, 2016 10:42 am

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by chrisw99 » Wed Jun 19, 2019 12:00 pm

Pandjh wrote:
Wed Jun 19, 2019 11:52 am
chrisw99 wrote:
Wed Jun 19, 2019 10:01 am
As most of us on here have updated our firmwares to D554 ourselves (very easy process), how do we go about getting a copy of the the new update?
I can't see Nissan allowing the DIY'ers amongst us access to the software. I would imagine its via the dealer network only.
D554 made its way here. Hopefully the new one will as well.
Oct 2014 N-tec+, 1.2 dig-T


Stueyg87
Posts: 5
Joined: Mon Jun 03, 2019 8:27 pm
Qashqai Model: Still looking for one....

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by Stueyg87 » Wed Jun 19, 2019 12:27 pm

Just booked into the dealer for the fix on Tuesday, they didn’t say exactly what the fix but I had a quick spy of the bulletin and I did see software update mentioned.

Booked in and all free of charge so will see what happens


Pandjh
Posts: 404
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by Pandjh » Wed Jun 19, 2019 1:25 pm

chrisw99 wrote:
Wed Jun 19, 2019 12:00 pm
Pandjh wrote:
Wed Jun 19, 2019 11:52 am
chrisw99 wrote:
Wed Jun 19, 2019 10:01 am
As most of us on here have updated our firmwares to D554 ourselves (very easy process), how do we go about getting a copy of the the new update?
I can't see Nissan allowing the DIY'ers amongst us access to the software. I would imagine its via the dealer network only.
D554 made its way here. Hopefully the new one will as well.
Yes, but when?

The dealer update is free remember.
2019 1.3 DiG-T 160 Tekna, black (J11b)
prev 2015 1.2 DiG-T n-tec+, black (J11)
prev 2009 1.5 dCi Acenta, black (J10)


JakeA
Posts: 1
Joined: Wed Jun 19, 2019 3:58 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by JakeA » Thu Jun 20, 2019 10:47 am

Have just booked an appointment with Wessex Nissan, Bristol. They have the update, but I had to wait till 11th July to book it in. No mention of a charge, so I'll have to print off a few posts from here in case they try to charge!


mikesmorris
Posts: 25
Joined: Mon Jun 11, 2018 6:07 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by mikesmorris » Thu Jun 20, 2019 12:46 pm

Had a phone call from Nissan HO confirming what others have advised - that a permanent software fix is now with dealers and I should make an appointment for a free of charge update. The only problem being that my supplying dealer is reluctant at the moment to make appointments! Will try an alternative main dealer. Mike - 3 and a half year old 1.2digT


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