Nissan connect rebooting and music cutting out when playing via Bluetooth

ICE, Equipment, Options
robertsoptom
Posts: 6
Joined: Fri Jul 05, 2019 11:55 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by robertsoptom » Fri Jul 19, 2019 4:25 pm

My local dealer tried D605 update but sadly it failed to fix the problem. Anyone had a similar disappointment and if so where did you go from there? Cheers.


mikesmorris
Posts: 25
Joined: Mon Jun 11, 2018 6:07 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by mikesmorris » Tue Jul 23, 2019 4:50 pm

Had my software update eventually today "courtesy" of most unenthusiastic main dealer - at least they didn't try to charge me for it . The slightly bizarre thing about this whole issue is that the audio dropouts and system rebooting had diminished noticeably since a couple of weeks ago - improving from "every few minutes" to almost tolerably random. This is information I did not share with the dealer! Anyone else noticed this? Will post a note about stability of the upgrade in a week or so. Friend has had his done about 10 days ago and it is apparently stable. I empathize with the guy for whom the upgrade has made no difference - strong communication back to Nissan who virtually promised the upgrade would solve the issues? Mike 65 plate J11


qqdriver
Posts: 14
Joined: Fri Apr 05, 2019 1:21 am
Location: London
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by qqdriver » Tue Jul 23, 2019 4:59 pm

robertsoptom wrote:
Fri Jul 19, 2019 4:25 pm
My local dealer tried D605 update but sadly it failed to fix the problem. Anyone had a similar disappointment and if so where did you go from there? Cheers.
Hi @robertsoptom, did you check that D605 has definitely been installed?



qashqaiwannabe
Posts: 4
Joined: Wed Jul 25, 2018 7:54 am
Qashqai Model: Still looking for one....

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by qashqaiwannabe » Wed Jul 24, 2019 7:33 am

I had my upgrade yesterday, part of me expected some more features or something better than a fix as the guy described it as a complete overhaul of the drive. It didn't look like it has done anything apart from a patch for the issues. I haven't had it long enough to determine if it's fixed the problem though.


robertsoptom
Posts: 6
Joined: Fri Jul 05, 2019 11:55 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by robertsoptom » Thu Jul 25, 2019 1:13 pm

Hi @qqdriver. Yep the dealership confirmed they tried D605. Nissan have escalated the case (whatever that means). Waiting for a case manager to contact me. 🙄


zezinho
Posts: 11
Joined: Sun Dec 10, 2017 9:02 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by zezinho » Sat Jul 27, 2019 1:45 pm

Yeah I agree that the Nissan connect unit has been very stable for the last 2 weeks or so (driving around South London).

I haven't had the Nissan software update/fix, even though I've received a letter from Nissan, because hardly any drop outs or reboots (currently on the D554) !

I do intend to update it but fascinated to read others confirmation of its results.

Qashqai N-tec 14Reg


Dragstar
Posts: 72
Joined: Sun Sep 03, 2017 11:07 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by Dragstar » Tue Jul 30, 2019 8:34 am

Hi Guys, update ref D605 install, Unit has not missed a Beat working Fine, approx a month now and no Issues
2014 Qashqai Accenta Premium 1.5DCI, Gunmetal Paintwork, Crossover Pack, Pan Roof,Bonnet Strut Kit, sidebars, and a Bit of Chrome :D
2011 Audi TT Quattro Roadster Volcano Red (Pearl}
2012 Vauxhall VXR GTC Arden Blue
2012 Vauxhall GTC 140 SRi


mk_jones
Posts: 5
Joined: Tue May 03, 2016 10:29 am

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by mk_jones » Tue Jul 30, 2019 8:47 am

I have had the update now, but no improvement in my DAB reception sadly (there is no DAB!). So that suggests that my problem is not the same as the one most people here have been describing. Never mind, back to the drawing board!


Jonnyoner
Posts: 4
Joined: Wed May 08, 2019 6:25 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by Jonnyoner » Sat Aug 03, 2019 11:11 am

Had mine done on Tuesday- working perfectly now...


MSS636
Posts: 8
Joined: Tue Mar 05, 2019 7:48 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by MSS636 » Tue Aug 06, 2019 7:14 am

It's funny, I was going to have mine updated but didn't, because my unit has started working perfectly WITHOUT the update??


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