Nissan connect rebooting and music cutting out when playing via Bluetooth

ICE, Equipment, Options
Groovejet
Posts: 4
Joined: Sun Sep 29, 2019 9:46 am
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by Groovejet » Mon Sep 30, 2019 9:21 am

calnorth wrote:
Mon Sep 30, 2019 7:54 am
Adds up.... Groovejet. I was on F4 Simulators for 8 years. Big noise from QRA and expected of course (like 3 am stuff). Colleagues of mine are working with MoD on the FGR4 (software systems safety). Think they are camped out at the Petwood...tough times?

FM and DAB perform completely differently. FM will hiss a lot and not stop/restart. DAB is designed to cut off/drop out but not boot/restart the whole system. Digital TV (DTV) behaves similarly and you might see pixilation (coloured small blocks) and black out when the incoming TV signal is weakening below a prescribed level.

Anyway hope things go well with Nissan.
Just to update:

I’ve spoken to Nissan Customer services this morning. They were really helpful and said it is a known issue with coming back from abroad through Dover (although couldn’t elaborate on why). Told me to book in with my nearest dealer for the fix and have appointed a case manager who will call within 3 days to check everything is moving forward. I will ask them if they know any more detail on the Dover issue!

EDIT to add: and just spoken to my local dealer (Marshall’s in Lincoln) who were also helpful. Say they know of the issue, no need to make an appointment just to pop in with it and they’ll update it - just need to allow an hour.

User avatar
calnorth
Posts: 1726
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by calnorth » Mon Sep 30, 2019 9:38 am

Great news. Marshall's of Lincoln to be added to the good dealer list. See if they have a SatNav map update for you while there. Its a change of SD card if out of date.

Let us know on result/performance when completed and run around a bit...if you can.

Cheers
Mk2 Qashqai Facelift - J11b (2017–present)
1.6 Dig-T N-Connecta

barkermn01
Posts: 1
Joined: Wed Mar 04, 2020 12:17 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by barkermn01 » Wed Mar 04, 2020 12:22 pm

Sorry to dredge up an old post.

Has there been any updates on this as my control unit seems to be having these problems a lot more now, it used to only happen as I travel south, but now it happening at home in the North,

Based in Leeds/Harrogate Area. spoke to Nissan today and they said they are not aware of any issues, but then that could just be the CS guy not knowing about it. but it's so bad now i can't go 20 mins without it freezing and then about 1 in 3 of those Freezes results in a reboot. my car just seemingly rebooting the control unit while I'm using the sat nav is not acceptable.

I was wondering if any of you have received any update from Nissan UK about this?
Infrastructure Manager - Hardware Hobbist.
Nissan QQ (N-Tec + DIG - T 1.2 Petrol 2015)

User avatar
calnorth
Posts: 1726
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by calnorth » Wed Mar 04, 2020 1:24 pm

They are very aware of it. Either find another dealer or contact Nissan UK directly.
Mk2 Qashqai Facelift - J11b (2017–present)
1.6 Dig-T N-Connecta

Christopher3008
Posts: 5
Joined: Mon Nov 09, 2020 1:53 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Nissan connect rebooting and music cutting out when playing via Bluetooth

Post by Christopher3008 » Mon Nov 09, 2020 1:59 pm

Sorry to pop up an old post this was happening to me took it in got the DS605 update but on the way home from my MOT it did it twice... I’ve reset the settings to factory and will test it later today hopefully was just a one off I’ve had nothing but issues with the car since I bought it (17 plate qashqai n connecta)

Post Reply