Nissan connect rebooting and music cutting out when playing via Bluetooth
-
- Posts: 28
- Joined: Mon Jun 11, 2018 6:07 pm
- Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)
hi all. one of the suggestions made in this forum was to have a DAB only station as the first preset (KISSTORY was suggested). It doesn't work for me and it doesn't work for a friend who has the same issue with a 15 plate QQ. Back to the drawing board. Please Nissan if you are paying any attention to your frustrated customers get this infuriating defect sorted !!
-
- Posts: 5
- Joined: Thu May 16, 2019 4:26 pm
- Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)
I'm having the temp fix of disconnecting the DAB antenna next Thursday. It's free and takes 30 minutes.
It'll be a pain but I can listen to DAB by Bluetooth from my phone. It'll at least help inform Nissan.
Will report back.
It'll be a pain but I can listen to DAB by Bluetooth from my phone. It'll at least help inform Nissan.
Will report back.
-
- Posts: 28
- Joined: Sun May 12, 2019 8:26 am
- Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)
Update
Thank you for contacting Nissan Customer Services.
We can advise a temporary solution for the head unit issue has now been provided to Nissan dealerships and a permanent fix is due to be available soon. This temporary fix is free of charge. We advise to contact your local Nissan dealership to book the vehicle in for the free temporary fix appointment. We can also advise once the permanent fix has been made available, a case manager from our head office department will be in contact with you. We apologise for an inconvenience this may have caused.
So disable DAB, hummmm
Thank you for contacting Nissan Customer Services.
We can advise a temporary solution for the head unit issue has now been provided to Nissan dealerships and a permanent fix is due to be available soon. This temporary fix is free of charge. We advise to contact your local Nissan dealership to book the vehicle in for the free temporary fix appointment. We can also advise once the permanent fix has been made available, a case manager from our head office department will be in contact with you. We apologise for an inconvenience this may have caused.
So disable DAB, hummmm
Not really a fix is it? It’s not a million miles away from ‘just switch it off and it’ll stop happening’....zxe wrote: ↑Thu Jun 06, 2019 3:07 pm Update
Thank you for contacting Nissan Customer Services.
We can advise a temporary solution for the head unit issue has now been provided to Nissan dealerships and a permanent fix is due to be available soon. This temporary fix is free of charge. We advise to contact your local Nissan dealership to book the vehicle in for the free temporary fix appointment. We can also advise once the permanent fix has been made available, a case manager from our head office department will be in contact with you. We apologise for an inconvenience this may have caused.
So disable DAB, hummmm
-
- Posts: 3
- Joined: Sat May 25, 2019 10:27 pm
- Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)
I had a phone call from the Project lead of this fault at Customer Service Nissan UK after complaining on their facebook page. After explaining my problems and referring him to this forum thread and videos on Youtube he confirmed my problem was the same. He admitted several thousand cars are affected, and there is a software fix that has been made by the manufacturers.
He said they were stress testing it under several conditions to make sure that it is a 100% fix, but is hoping that the fix will start rolling out over the next few weeks to customers who have registered the fault.
He said Nissan will also be offering a "gesture of goodwill" to customers affected by the fault , and at the moment this is the priority project at Customer Care....so if you have not registered your fault with Nissan do so now via their website.
He said they were stress testing it under several conditions to make sure that it is a 100% fix, but is hoping that the fix will start rolling out over the next few weeks to customers who have registered the fault.
He said Nissan will also be offering a "gesture of goodwill" to customers affected by the fault , and at the moment this is the priority project at Customer Care....so if you have not registered your fault with Nissan do so now via their website.
I've had the email too to say they need my address to write to me, look forward to what they are going to do.
At least is sounds like they are getting close to a proper fix, hopefully.....
At least is sounds like they are getting close to a proper fix, hopefully.....
Silver Tekna 1.6 DIG-T 65 Reg
-
- Posts: 22
- Joined: Wed Feb 22, 2017 6:13 pm
- Location: Birmingham, UK
- Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)
- Contact:
Birmingham dealer last Fri told me that they can offer to disconnect DAB for now, which should stop system from crashing. Nissan are aware of the issue and are working in a software update which should be available by Aug hopefully. I can get my car back in once the update is available. They will then reconnect my DAB and update the software. I've gone ahead with this approach. So far no system crash over Bluetooth or USB.
N-vision 2017 ¦ Magnetic Red
My car: https://www.youtube.com/watch?v=lHDOSV0LsvM
Audio issue: https://www.youtube.com/watch?v=ErD53x5ODcc
Review at 3 years: https://youtu.be/vd9OVvRRX8I
My car: https://www.youtube.com/watch?v=lHDOSV0LsvM
Audio issue: https://www.youtube.com/watch?v=ErD53x5ODcc
Review at 3 years: https://youtu.be/vd9OVvRRX8I
-
- Posts: 28
- Joined: Sun May 12, 2019 8:26 am
- Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)
Thank goodness i have one of those numbers, just wondering if the dealers have this information, as i can just imagine going in and their blank facespete284 wrote: ↑Sun Jun 09, 2019 11:51 am I had a phone call from the Project lead of this fault at Customer Service Nissan UK after complaining on their facebook page. After explaining my problems and referring him to this forum thread and videos on Youtube he confirmed my problem was the same. He admitted several thousand cars are affected, and there is a software fix that has been made by the manufacturers.
He said they were stress testing it under several conditions to make sure that it is a 100% fix, but is hoping that the fix will start rolling out over the next few weeks to customers who have registered the fault.
He said Nissan will also be offering a "gesture of goodwill" to customers affected by the fault , and at the moment this is the priority project at Customer Care....so if you have not registered your fault with Nissan do so now via their website.