Nissan connect rebooting and music cutting out when playing via Bluetooth
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- Posts: 28
- Joined: Sun May 12, 2019 8:26 am
- Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)
So i had mine upgraded and found no problems until i drove to london, and the radio on the motorway kept cutting out, now i had driven on that motorway before and not seen this. The difference was i was using the 12v plug underneath the system for my phone. If i disconnected the plug from the 12v plug the radio would come back up, if i added on, it would suddenly go on and off. Not sure why this should be?
- calnorth
- Posts: 2719
- Joined: Mon Feb 11, 2019 2:01 pm
- Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)
Is that DAB, FM or both?
I'm thinking along the lines of signal to noise ratio (SNR) which for a radio to work well requires that the desired signal (radio station) is much larger than the environmental noise surrounding the radio unit.....ICE box in the car.
If you have a power point away from under the ICE box try the phone there.
Let us know what happens
Colin
I'm thinking along the lines of signal to noise ratio (SNR) which for a radio to work well requires that the desired signal (radio station) is much larger than the environmental noise surrounding the radio unit.....ICE box in the car.
If you have a power point away from under the ICE box try the phone there.
Let us know what happens
Colin
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
1.6 Dig-T N-Connecta
Get the latest NC update - D605. It is free for everyone having NC reboot issues.
Qashqai J11, 1.6 dCi CVT, ThermaClear
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- Posts: 6
- Joined: Fri Jul 05, 2019 11:55 am
- Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)
Update: The D605 update failed to fix our problem and as stated previously Nissan initially declined to replace unit free of charge. Started complaint process in early July with Nissan. Only just got a resolution last week. They have agreed to replace the entire unit as a good will gesture. I need to pay the installation costs. Would prefer not to but think it's not a bad result on balance. Also finally someone at Nissan told me what the actual problem was. So for those that don't know it was the connect system not being able to process a change in frequency for the DAB signal. The software couldn't handle it so kept rebooting and as in our case sometimes crashing permanently. The latest software update fixed most but not all.
- calnorth
- Posts: 2719
- Joined: Mon Feb 11, 2019 2:01 pm
- Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)
The frequency change problem tends to indicate a faulty DAB receiver...itself. Frequency change is an analogue function and very old hat. Its a change in the Local Oscillator (LO) sub frequency which is within the DAB receiver. Acts when you press the channel button...DAB
I think what might be meant is that the DAB demodulation fails as I always think it does with the long delay in changing a DAB channel anyway. A requirement of DAB systems is that they must have a "quality" signal to process otherwise they simply hang. An analogue FM receiver would just chuck hissy noise at us and not mess around seeking quality. You can easily move on also!
Using a DAB receiver on its own is not a big problem. Integrating it into an ICE system without controlling it (software) adequately is a massive problem where it hangs every other ICE function. Indicates that a weakness existed from design and production.
I'd go for an Android DIY replacement but i know not everybody can do that.
I think what might be meant is that the DAB demodulation fails as I always think it does with the long delay in changing a DAB channel anyway. A requirement of DAB systems is that they must have a "quality" signal to process otherwise they simply hang. An analogue FM receiver would just chuck hissy noise at us and not mess around seeking quality. You can easily move on also!
Using a DAB receiver on its own is not a big problem. Integrating it into an ICE system without controlling it (software) adequately is a massive problem where it hangs every other ICE function. Indicates that a weakness existed from design and production.
I'd go for an Android DIY replacement but i know not everybody can do that.
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
1.6 Dig-T N-Connecta
I have the same issue for a year or so with DAB dropping off and reloading. Lately the whole NC system (bluetooth, sat nav etc) started to crash and reboot every 2 mins or so.
I contacted my local Nissan dealer (Wilsons Epsom) for the software upgrade. They quoted £108 plus £120 per hour for diagnostics.
Any idea how do I get my 2015 Nissan Qashqai NC software upgraded for free as some of the forum user manage to get it for free.
I contacted my local Nissan dealer (Wilsons Epsom) for the software upgrade. They quoted £108 plus £120 per hour for diagnostics.
Any idea how do I get my 2015 Nissan Qashqai NC software upgraded for free as some of the forum user manage to get it for free.
- calnorth
- Posts: 2719
- Joined: Mon Feb 11, 2019 2:01 pm
- Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)
Amongst the many posts on this site are discussions that link to the software update you likely need. So you'll need to search and read because it includes a download and instructions to install.dhuidrom wrote: ↑Tue Aug 27, 2019 11:31 am I have the same issue for a year or so with DAB dropping off and reloading. Lately the whole NC system (bluetooth, sat nav etc) started to crash and reboot every 2 mins or so.
I contacted my local Nissan dealer (Wilsons Epsom) for the software upgrade. They quoted £108 plus £120 per hour for diagnostics.
Any idea how do I get my 2015 Nissan Qashqai NC software upgraded for free as some of the forum user manage to get it for free.
A link here:
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
1.6 Dig-T N-Connecta
- calnorth
- Posts: 2719
- Joined: Mon Feb 11, 2019 2:01 pm
- Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)
calnorth wrote: ↑Tue Aug 27, 2019 11:58 amAmongst the many posts on this site are discussions that link to the software update you likely need. So you'll need to search and read because it includes a download and instructions to install.dhuidrom wrote: ↑Tue Aug 27, 2019 11:31 am I have the same issue for a year or so with DAB dropping off and reloading. Lately the whole NC system (bluetooth, sat nav etc) started to crash and reboot every 2 mins or so.
I contacted my local Nissan dealer (Wilsons Epsom) for the software upgrade. They quoted £108 plus £120 per hour for diagnostics.
Any idea how do I get my 2015 Nissan Qashqai NC software upgraded for free as some of the forum user manage to get it for free.
If your dealer is unhelpful (money scare) you might ask Nissan direct.
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
1.6 Dig-T N-Connecta
- calnorth
- Posts: 2719
- Joined: Mon Feb 11, 2019 2:01 pm
- Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)
calnorth wrote: ↑Tue Aug 27, 2019 12:00 pmcalnorth wrote: ↑Tue Aug 27, 2019 11:58 amAmongst the many posts on this site are discussions that link to the software update you likely need. So you'll need to search and read because it includes a download or minor purchase and instructions to install.dhuidrom wrote: ↑Tue Aug 27, 2019 11:31 am I have the same issue for a year or so with DAB dropping off and reloading. Lately the whole NC system (bluetooth, sat nav etc) started to crash and reboot every 2 mins or so.
I contacted my local Nissan dealer (Wilsons Epsom) for the software upgrade. They quoted £108 plus £120 per hour for diagnostics.
Any idea how do I get my 2015 Nissan Qashqai NC software upgraded for free as some of the forum user manage to get it for free.
If your dealer is unhelpful (money scare) you might ask Nissan direct.
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
1.6 Dig-T N-Connecta