No Sound From Speakers - 2018 Tekna

ICE, Equipment, Options
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adam_123
Posts: 3
Joined: Mon Jul 22, 2019 4:47 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by adam_123 »

Hello,

I bought a 2018 Qashqai Tekna yesterday. At first the sound system seemed to work fine but then the sound randomly stopped after about 30 minutes of driving while I was listening to the radio. At first I thought I had just muted the system by mistake (still getting used to the buttons).

However the same issue happened today. The sound worked for about 30 mins in the morning then randomly stopped. In the afternoon there was no sound for about 30 mins of driving then it randomly came on for a short period then went off again.

When the sound stops it applies to the radio, CD player and satnav. All other functions in the electronic display seem to work fine.

I will be complaining to dealership but would be interested to know if anyone has any experience with this type of issue.

Many Thanks.

Adam

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Gel
Posts: 3265
Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Gel »

Under guarantee; get dealer to sort.
2014-19 J11A-14 1.5dci Ink Blue Tekna owner; now departed for a Mazda CX-5 GT Sport Nav, 2.0L Petrol :D
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gloucester
Posts: 5173
Joined: Sun Apr 03, 2016 7:04 am
Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

Welcome to this forum.

No - it's not a known issue - sounds like it might be a loose connection somewhere - but might be a new unit needed - replacements under warranty are not unknown..
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
scimitargtc
Posts: 135
Joined: Sat Nov 05, 2016 1:01 pm

Post by scimitargtc »

Don’t even mess, let the dealer do what Nissan and you as paying customer pay for, there ain’t no button that will sort that
2016 1.6 xtronic tekna diesel 130 bhp
1998 4.6 v8 Range Rover petrol auto 225 bhp
2019 Skoda Citigo 1.0 sel green tech 5 dr 75 bhp
2009 Vauxhall Astra Twintop 1.8 petrol sport 2 door 138bhp
adam_123
Posts: 3
Joined: Mon Jul 22, 2019 4:47 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by adam_123 »

Thanks for your responses. Its booked in with the dealer for an investigation. Hopefully they can get to the bottom of it.
adam_123
Posts: 3
Joined: Mon Jul 22, 2019 4:47 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by adam_123 »

Update - So Nissan replaced the entire unit but I noticed the same fault again within 24 hours so its going back in again...
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