Connect screen gone white

ICE, Equipment, Options
c00kiemon5ter
Posts: 8
Joined: Fri Feb 07, 2020 3:28 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by c00kiemon5ter »

Hello all - first posting from a lurker!

My wifes 2014 mk2 connect system's screen has gone a lovely shade of bright white. The actual stereo still works and it is an intermittent fault. So this morning jumped in her QQ and it was white. Dropped off little one at school and then it started to work again.

Had it in at our local Nissan garage and they checked it and conclusion is - yes its faulty ! they said you can get a used one but they wont help fit it or recode it. A new one they said was over £3k - bargain.

I am quite happy to buy a used one and fit it myself as have done this on our other car (VW).

However having read through a few places you need to code it to the vehicle. Lots of places e.g. ebay offer to provide a code based on your vehicle.

So my question would be (any advice gratefully recieved !) is it a fairly straightforward process of get a used one (I know there's a few variations) get a code and then install and recode ?

cheers

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gloucester
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Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

Welcome to this forum.

I don't know the answer but surely someone will.
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
c00kiemon5ter
Posts: 8
Joined: Fri Feb 07, 2020 3:28 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by c00kiemon5ter »

Thank you for the welcome :)
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calnorth
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Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth »

Shouldn't think the dealer would know whats wrong exactly anyway. £3k is looney tunes for that ICE box. It might be a good time to consider the project that was undertaken here. Rid yourself of the weakness of Connect boxes

After Market Double DIN Unit - OctaCore Android (circa £200 - £400)

https://www.qashqaiforums.co.uk/viewtopic.php?f=29&t=3465&hilit=change+audio+system
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
c00kiemon5ter
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Joined: Fri Feb 07, 2020 3:28 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by c00kiemon5ter »

They def didnt really know what was wrong with ot

The dealers best bit was when they said “we’ve got a VIP event on - fancy a new QQ?”
duncho
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Post by duncho »

Buy used one, fit it yourself and go to any auth. dealership to activate it with Nissan Consult sftw.
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c00kiemon5ter
Posts: 8
Joined: Fri Feb 07, 2020 3:28 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by c00kiemon5ter »

Our local dealer flatly refused to do this as I had read elsewhere that it was possible.

So I am correct in saying without using the consult software any codes you buy off fleabay for example are useless?
c00kiemon5ter
Posts: 8
Joined: Fri Feb 07, 2020 3:28 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by c00kiemon5ter »

So bought a unit off of ebay with exact same version and it all works perfectly camera / sat nav / radio.

Only odd thing is that it is that when it starts up you see message:
""SECURE - System is locked RED Please contact your dealer""

You press the setup button and the above message disappears and all works fine. My wife can deal with that (it's better than not seeing anything but a white display eh!). Wondering whether a dealer might be able to clear the message ? next stop might be dealers (again!).

If RED means its completely locked then I need to return to the ebay seller ASAP !
c00kiemon5ter
Posts: 8
Joined: Fri Feb 07, 2020 3:28 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by c00kiemon5ter »

Returned the connect system due to the red error message. Now have a new one (£799!). All working fine apart from camera which I am assuming is a dealer enable option... fun fun fun
c00kiemon5ter
Posts: 8
Joined: Fri Feb 07, 2020 3:28 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by c00kiemon5ter »

For anyone in a similar situation in the future - after trying to get dealers to even look at the unit I found one who agreed to.

They tried a software update to fix the camera issue - didnt work.

So they then completely wiped the unit and now everything including the camera is working.
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