Hi Everyone
I posted this on a Nissan Pulsar forum but i'm aware that its the same 1.2 DIG - T petrol engine in lots of Nissans
We received a copy of the diagnostics customer warranty report and i will go over what it highlighted and also post a picture of the report at the end.
Incident: A stop / start eml light on.
Fault: Concern of loss of power and mil light on - recovered in.
Cause: Confirm fault code P0304 - F8 recorded misfire carried out compression test finding cylinder 1 at 60 PSI, 2 at 75 PSI, 3 at 60 PSI and 4 at 105 PSI oil level only slightly low.
Rectification: Replacement engine required as per bulletin TB EM 15/05
Our car was recovered on January 15th 2018 and had a fully new engine replaced. It was road tested and apparently all was okay. So we took back our vehicle on Saturday 10th February 2018 and within 10 miles of driving it, we noticed that the cruise control was working, so we turned around and took the vehicle back.
It is now July 2nd 2018 and we still await return of our vehicle as there have been issues regarding sorting the cruise control. We have learnt that Nissan have replaced the ECU, alternator, wiring loom, and many more parts to try and sort this out. There have been software updates done on the vehicle as well as a technician from Sunderland coming all the way up to the north of Scotland to attempt a repair. Thats a total of 167 days and we have been told by someone called Nikki from Nissan UK that she has looked into our case and is happy with the way it has been dealt with. We were initially provided with a case manager called Amber Sweetman but she constantly lied to us and would not return emails in a timely fashion or if she did, would not answer any questions from the previous emails.
We asked Ms Sweetman for a copy of TB EM 15/05 but she refused to release it to us. So we did some investigation work and secured a copy through a third party garage and now we know why she refused to tell us much about it. The document itself was released on 18th December 2015 and updated on 19th February 2016.
We also asked for a copy of a telephone conversation we had with Ms Sweetman on the 29th January 2018 when at that time Ms Sweetman stated the following
The vehicle will actually be better than before because before when it was built, it was built with a manufacturing defect in it and now we know what that defect was, we've ironed it out and it now doesn't have that defect. So there's even less of a chance that it's going to be a problem for another customer in the future
Given we purchased the vehicle in March 2016 and coupled with the fact that the bulletin was released in December 2018 and Nissan have now admitted they knew about the manufacturing defect then we are asking Nissan to replace our vehicle with one that is fit for purpose as opposed to our old one which wasn't at time of sale.
And if that's not bad enough, Dickson's of Inverness have now told us that when they replace an engine, Nissan are supposed to take the old one back. If they don't take it back then Dicksons have to hold onto it for 3 months before they can dispose of it themselves. Presently they have 3 engines awaiting disposal and have disposed of 9 in the last 12 months. There is also currently another Nissan in waiting a new engine. Thats 13 engines in just over 12 months which i find absolutely unbelievable.
I will include some pictures of the diagnostics and TB EM 15/05 bulletin