J11b Connect 4 stuck on version 0804

ICE, Equipment, Options
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sebatkins
Posts: 3
Joined: Wed Oct 05, 2022 2:49 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by sebatkins »

Evening,

Just bought a 2019 Tekna and i'm having some trouble with the DAB and Android Auto freezing on the head unit which i believe to be a connect 4 (no SD card). Looking on the Forum, mine seems to be running quite an old software version (0804) so figured an update is the way to go.

When first trying to update via wifi, a manual update confirmed version 0816 ( i think) was available so i hit proceed and it went to the downloading screen but no matter how long i leave it the progress bar doesn't populate!

I've seen mentions of this on the various firmware update threads on the forum but haven't seen anyone find/post a fix.

Things i've already tried:

1. Performing a factory reset from the head unit settings menu.

2. Performing a factory reset from the "Secret" menu.

3. Multiple different wifi networks and various hotspots from different phones.

Neither of these seem to "Clear" the pending download, now anytime i try to even check for an update it takes me straight back to the downloading screen.

Anyone shed any light on this?

Here's a dump of what was saved after choosing "Save version info to USB Stick"

Code: Select all

<HUIDS>
<NAVIUNITID>0HM021NF</NAVIUNITID>
<VERSION>0804</VERSION>
<RELEASE>0804</RELEASE>
<MAIN_VERSION>1409_180928</MAIN_VERSION>
<BUILD_LABEL>AI_PRJ_RN_AIVI_16.9V09</BUILD_LABEL>
<FCID>00EB</FCID>
</HUIDS>
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MikeGC
Posts: 1881
Joined: Tue Feb 07, 2017 11:50 am
Location: Stockport
Qashqai Model: Mk.3 Qashqai - J12 (2021+) New Model

Post by MikeGC »

Welcome to the forum

Assuming that you had the engine running and hand brake on, I can’t think of anything else that might help.
The dreaded, go to a Nissan dealer is my only suggestion - sorry.

Hopefully, someone else will have something helpful to say !
March '22 - J12 1.3DIG-T 160 CVT Tekna+ with all wheel drive - Pearl Black
July '19 - J11B 1.3DIG-T 160 DCT Tekna - Vivid Blue
March '17 - Qashqai J11A 1.5dci n-connecta - gunmetal
September '14 - Juke 1.5dci gunmetal ascenta premium (red accent packs)
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qq19
Posts: 3
Joined: Mon Apr 06, 2020 4:09 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by qq19 »

I have exactly the same problem as you. I did the steps you mentioned it with no results. The local dealer does't known to fix this.
Have you solved it?
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Markxx
Posts: 2
Joined: Wed Jan 10, 2024 4:24 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Markxx »

sebatkins wrote: ↑Wed Oct 05, 2022 10:02 pm Evening,

Just bought a 2019 Tekna and i'm having some trouble with the DAB and Android Auto freezing on the head unit which i believe to be a connect 4 (no SD card). Looking on the Forum, mine seems to be running quite an old software version (0804) so figured an update is the way to go.

When first trying to update via wifi, a manual update confirmed version 0816 ( i think) was available so i hit proceed and it went to the downloading screen but no matter how long i leave it the progress bar doesn't populate!

I've seen mentions of this on the various firmware update threads on the forum but haven't seen anyone find/post a fix.

Things i've already tried:

1. Performing a factory reset from the head unit settings menu.

2. Performing a factory reset from the "Secret" menu.

3. Multiple different wifi networks and various hotspots from different phones.

Neither of these seem to "Clear" the pending download, now anytime i try to even check for an update it takes me straight back to the downloading screen.

Anyone shed any light on this?

Here's a dump of what was saved after choosing "Save version info to USB Stick"

Code: Select all

<HUIDS>
<NAVIUNITID>0HM021NF</NAVIUNITID>
<VERSION>0804</VERSION>
<RELEASE>0804</RELEASE>
<MAIN_VERSION>1409_180928</MAIN_VERSION>
<BUILD_LABEL>AI_PRJ_RN_AIVI_16.9V09</BUILD_LABEL>
<FCID>00EB</FCID>
</HUIDS>
sebatkins wrote: ↑Wed Oct 05, 2022 10:02 pm Evening,

Just bought a 2019 Tekna and i'm having some trouble with the DAB and Android Auto freezing on the head unit which i believe to be a connect 4 (no SD card). Looking on the Forum, mine seems to be running quite an old software version (0804) so figured an update is the way to go.

When first trying to update via wifi, a manual update confirmed version 0816 ( i think) was available so i hit proceed and it went to the downloading screen but no matter how long i leave it the progress bar doesn't populate!

I've seen mentions of this on the various firmware update threads on the forum but haven't seen anyone find/post a fix.

Things i've already tried:

1. Performing a factory reset from the head unit settings menu.

2. Performing a factory reset from the "Secret" menu.

3. Multiple different wifi networks and various hotspots from different phones.

Neither of these seem to "Clear" the pending download, now anytime i try to even check for an update it takes me straight back to the downloading screen.

Anyone shed any light on this?

Here's a dump of what was saved after choosing "Save version info to USB Stick"

Code: Select all

<HUIDS>
<NAVIUNITID>0HM021NF</NAVIUNITID>
<VERSION>0804</VERSION>
<RELEASE>0804</RELEASE>
<MAIN_VERSION>1409_180928</MAIN_VERSION>
<BUILD_LABEL>AI_PRJ_RN_AIVI_16.9V09</BUILD_LABEL>
<FCID>00EB</FCID>
</HUIDS>

I have the same problem did you ever get a solution?

Mark
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