Rear door won't open

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DaveHarrison
Posts: 2
Joined: Fri May 18, 2018 12:25 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by DaveHarrison »

I have a Jan 2018 Qashqai Tekna 1.6 diesel automatic. After about 6 weeks, the rear passenger door would not open from outside, but would open from inside. Unfortunately, the child lock was then applied (by mistake) and now the door won't open at all !

As the problem occurred before the child-lock was applied, I am thinking it could be electric / computer issue, but not sure. Even with the child-lock on, it should be possible to open from outside if un-locked.

Any suggestions short of taking it to the dealer ?

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MikeGC
Posts: 1850
Joined: Tue Feb 07, 2017 11:50 am
Location: Stockport
Qashqai Model: Mk.3 Qashqai - J12 (2021+) New Model

Post by MikeGC »

It’s still within warranty, why wouldn’t you go straight into your dealership ?
March '22 - J12 1.3DIG-T 160 CVT Tekna+ with all wheel drive - Pearl Black
July '19 - J11B 1.3DIG-T 160 DCT Tekna - Vivid Blue
March '17 - Qashqai J11A 1.5dci n-connecta - gunmetal
September '14 - Juke 1.5dci gunmetal ascenta premium (red accent packs)
DaveHarrison
Posts: 2
Joined: Fri May 18, 2018 12:25 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by DaveHarrison »

I will be doing! Just finding time! Was just wondering if there was a simple trick that I’d missed!
Phild07
Posts: 1
Joined: Thu Jan 24, 2019 1:25 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Phild07 »

Hello,
This exact problem.has just happened to me.

Rear passenger door was not openening from outside but was opening from inside. Felt like it wasn't catching.

I have now accidentally engaged the child lock. Now the door is stuck closed.

Can you advise how the fixed this etc?
Bal.k
Posts: 2
Joined: Tue Oct 08, 2019 7:25 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Bal.k »

Hi , Did you sort your door problem after? I have had the same problem today and was wondering is there something simple I can do to sort it before I have to take it to a garage.
thanks
ioscroft
Posts: 1
Joined: Sun Feb 10, 2019 10:17 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by ioscroft »

I have the same problem - rear driver side door will not unlock using central button or the key. 2017 tekna diesel . Not in warranty now - any help greatly appreciated
Dougie1
Posts: 2
Joined: Fri Feb 26, 2021 6:05 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by Dougie1 »

I have the opposite the rear door won’t lock , the other month it wouldn’t open from the outside, now it won’t lock
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calnorth
Posts: 2719
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth »

Locking is by motors which means the fault will likely be electrical or electronic in nature. Electronic control is from the Body Control Module (BCM). Also a possible mechanical issue. Its a garage job really.
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
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