Stealer attitude

Non-Technical Nissan QashQai chat. Mk2
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scimitargtc
Posts: 61
Joined: Sat Nov 05, 2016 1:01 pm

Stealer attitude

Post by scimitargtc » Wed Jul 11, 2018 7:30 pm

Just had 1.6 tekna xtronic 2016 serviced at main dealer at 22k. Having retired at the end of the year I wasn’t ready for the complete crass service provided as my Audi A4 and the Astra before it used to be collected from home by the service receptionist who lives 3 miles away and delivered back on her way home. Ok so the traffic in was bad So temper a little frayed but the loan car (juke 1.6 petrol visia wow! No power no brakes no kit just confirms I’ll never buy 1... ) was ready. Asked for a call when ready as it was a minor service expected to get home (1hour) and turn round again. Nope I called them at 15.20 will call you back which they did in 20 mins. Be ready in an hour that’s ok it’ll take me an hour to get to you. Got there 16.45 and still waiting at 17.25. A lady had already been waiting 1.5 hours took a call from them whilst she was sitting in the showroom to say her car was ready! She was still waiting when I left “ just looking for the paperwork “ . She was not impressed. The only positive if it can be called that is they’ve agreed to submit a warranty claim to Nissan uk for wire worm on on 4 wheels. Won’t name the dealer unless they don’t sort the wheels but hardly a positive advert for Nissan.. back in the 1980s I had an Alfa sud when the dealers Scotland street motors of Sheffield knew my name were ready and did just about everything I’d have to expected them to do for a 26 year old customer with a fully paid for 3 year old car..
2016 1.6 xtronic tekna diesel
1998 4.6 v8 Range Rover petrol auto
1979 3.0 v6 petrol reliant scimitar auto
2006 1.2 fiat punto petrol manual


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gloucester
Posts: 586
Joined: Sun Apr 03, 2016 7:04 am

Re: Stealer attitude

Post by gloucester » Thu Jul 12, 2018 6:02 am

"Got there 16.45 and still waiting at 17.25"

Yes - I've had similar experiences...
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07


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PJB729
Posts: 199
Joined: Sat Sep 10, 2016 10:18 am
Location: The Midlands

Re: Stealer attitude

Post by PJB729 » Thu Jul 12, 2018 8:48 am

When you go into the showroom to buy a new car you’re a potential new customer, once you have purchased the car you’re a hostage.
QQ 1.5dci Tekna 2016 Magnetic Red


DaveBerlin
Posts: 4810
Joined: Wed Mar 19, 2014 12:39 pm
Location: Berlin, Germany
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Stealer attitude

Post by DaveBerlin » Thu Jul 12, 2018 9:12 am

It ain‘t always that bad. I booked our QQ in for a „Major“ on the 6th @ 08:30 after checking the paperwork I got the Service Car (Micra) and when asked when did I need the car I said 15:00 as at 16:00 there was WM Football. I picked the QQ up @ 15:00 went over the Check List, paid and left - Dave :D
2014/08 1.2L DIG-T QQ Tekna QAB Pearl White (M)/Premium Pack Chrome /Style Pack Chrome/Cross Over Pack Front/Rear Pearl White/Auto-Fold Mirrors Chromed/Shark Fin Antenna/Bonnet Struts/LED's Innen,Footwell,No.Plate/White & Chrome Side Mouldings/Webasto


MikeGC
Posts: 174
Joined: Tue Feb 07, 2017 11:50 am
Location: Stockport

Re: Stealer attitude

Post by MikeGC » Thu Jul 12, 2018 9:17 am

My experience
I had a 1.5dci Juke acenta premium, it was superb and if I didn't need the extra space, I'd have had another.

At a service - please collect the car at 15:00, car washed and ready to take away.

Seems to dependant on the Dealer
March 2017 Qashqai 1.5dci n-connecta in Gun metal grey


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PJB729
Posts: 199
Joined: Sat Sep 10, 2016 10:18 am
Location: The Midlands

Re: Stealer attitude

Post by PJB729 » Thu Jul 12, 2018 9:41 am

The dealer picked my car up for its first annual service, when they delivered it back they said it had been cleaned and warned me about the dangerous condition of my tyres, needless to say the car hadn't been cleaned and the tyres had only done 7,000 miles since the (new) car came out of the showroom.

I did speak to the dealership and they did apologise, they could not find out where the information about the tyres came from!!!!!!

Ok mistakes do happen but it does make you wonder about the quality of the service itself, generally, other than the above, the dealer has been ok.
QQ 1.5dci Tekna 2016 Magnetic Red


DaveBerlin
Posts: 4810
Joined: Wed Mar 19, 2014 12:39 pm
Location: Berlin, Germany
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Stealer attitude

Post by DaveBerlin » Thu Jul 12, 2018 10:09 am

Mike, Whoops I forgot to mention the Car Wash. Unfortunately there are Good & Bad everywhere and this is why it wise to stick with a Good Dealer when you find one - Dave 😋
2014/08 1.2L DIG-T QQ Tekna QAB Pearl White (M)/Premium Pack Chrome /Style Pack Chrome/Cross Over Pack Front/Rear Pearl White/Auto-Fold Mirrors Chromed/Shark Fin Antenna/Bonnet Struts/LED's Innen,Footwell,No.Plate/White & Chrome Side Mouldings/Webasto


Den123
Posts: 152
Joined: Mon Apr 23, 2018 1:00 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–present)

Re: Stealer attitude

Post by Den123 » Thu Jul 12, 2018 10:36 am

thats the problem dave finding a good one lol


scimitargtc
Posts: 61
Joined: Sat Nov 05, 2016 1:01 pm

Re: Stealer attitude

Post by scimitargtc » Thu Jul 12, 2018 7:05 pm

Oh the car had been wage but again something I’d becom3 accustomed to as all lex fleet vehicles have to be vacc d and washed. Auto door lock module arrived yesterday following a link on this site and works perfectly. Now if only I could drop/raise the windows via the remote I’d be happy
2016 1.6 xtronic tekna diesel
1998 4.6 v8 Range Rover petrol auto
1979 3.0 v6 petrol reliant scimitar auto
2006 1.2 fiat punto petrol manual


icesteelman
Posts: 21
Joined: Tue May 16, 2017 9:25 am
Location: North Derbyshire, UK

Re: Stealer attitude

Post by icesteelman » Thu Jul 12, 2018 10:11 pm

As per the previous post, I have a lex leased vehicle and for its first service last month was collected from work and returned when expected vac'ed and washed with no problems. So far so good as previous experience with local Toyota dealership was faultless :D
2017 Ink Blue N-Connecta 1.6 dCi Manual 4WD with Comfort and Heat Packs


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