Nissan connect rebooting and music cutting out when playing via Bluetooth

ICE, Equipment, Options
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mk_jones
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Joined: Tue May 03, 2016 10:29 am

Post by mk_jones »

I spoke to my dealer and he confirmed the fix was available. I asked if it worked and he said he had no idea (!) but said he would "like to think Nissan have tested it and confirmed it works before rolling it out to dealers". He is fine to apply it (it takes about an hour), but I don't think I will bother until we have some confirmations that the fix works.

chrisw99
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Joined: Mon Jul 11, 2016 10:42 am

Post by chrisw99 »

As most of us on here have updated our firmwares to D554 ourselves (very easy process), how do we go about getting a copy of the the new update?
Oct 2014 N-tec+, 1.2 dig-T
qqdriver
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Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by qqdriver »

chrisw99 wrote: Wed Jun 19, 2019 10:01 am As most of us on here have updated our firmwares to D554 ourselves (very easy process)
Hi Chrisw99, I didn't know we could do that ourselves. Could you point me to the process? thx
chrisw99
Posts: 541
Joined: Mon Jul 11, 2016 10:42 am

Post by chrisw99 »

qqdriver wrote: Wed Jun 19, 2019 10:05 am
chrisw99 wrote: Wed Jun 19, 2019 10:01 am As most of us on here have updated our firmwares to D554 ourselves (very easy process)
Hi Chrisw99, I didn't know we could do that ourselves. Could you point me to the process? thx
viewtopic.php?f=29&t=5747&hilit=firmware&start=10

Page 2 onwards discuss this. It's a very lengthy thread, but the process itself is fairly easy.

basically download the file, stick it on a USB stick, do the upgrade. The main issue is you cannot risk the engine turning off mid-upgrade, so the Nissan way of doing it is to leave the hazards running. Much easier to just wait till you are going on a longish drive (1 hr approx), and do it then with stop/start turned off.

But of course there's a new version out that fixes the big problem everyone is having, so probably not worth doing unless someone can get hold of this newest update.
Oct 2014 N-tec+, 1.2 dig-T
Pandjh
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Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Pandjh »

chrisw99 wrote: Wed Jun 19, 2019 10:01 am As most of us on here have updated our firmwares to D554 ourselves (very easy process), how do we go about getting a copy of the the new update?
I can't see Nissan allowing the DIY'ers amongst us access to the software. I would imagine its via the dealer network only.
2019 1.3 DiG-T 160 Tekna, black (J11b)
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chrisw99
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Post by chrisw99 »

Pandjh wrote: Wed Jun 19, 2019 11:52 am
chrisw99 wrote: Wed Jun 19, 2019 10:01 am As most of us on here have updated our firmwares to D554 ourselves (very easy process), how do we go about getting a copy of the the new update?
I can't see Nissan allowing the DIY'ers amongst us access to the software. I would imagine its via the dealer network only.
D554 made its way here. Hopefully the new one will as well.
Oct 2014 N-tec+, 1.2 dig-T
Stueyg87
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Joined: Mon Jun 03, 2019 8:27 pm
Qashqai Model: Mk.3 Qashqai - J12 (2021+) New Model

Post by Stueyg87 »

Just booked into the dealer for the fix on Tuesday, they didn’t say exactly what the fix but I had a quick spy of the bulletin and I did see software update mentioned.

Booked in and all free of charge so will see what happens
Pandjh
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Post by Pandjh »

chrisw99 wrote: Wed Jun 19, 2019 12:00 pm
Pandjh wrote: Wed Jun 19, 2019 11:52 am
chrisw99 wrote: Wed Jun 19, 2019 10:01 am As most of us on here have updated our firmwares to D554 ourselves (very easy process), how do we go about getting a copy of the the new update?
I can't see Nissan allowing the DIY'ers amongst us access to the software. I would imagine its via the dealer network only.
D554 made its way here. Hopefully the new one will as well.
Yes, but when?

The dealer update is free remember.
2019 1.3 DiG-T 160 Tekna, black (J11b)
prev 2015 1.2 DiG-T n-tec+, black (J11)
prev 2009 1.5 dCi Acenta, black (J10)
JakeA
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Joined: Wed Jun 19, 2019 3:58 pm
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Post by JakeA »

Have just booked an appointment with Wessex Nissan, Bristol. They have the update, but I had to wait till 11th July to book it in. No mention of a charge, so I'll have to print off a few posts from here in case they try to charge!
mikesmorris
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Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by mikesmorris »

Had a phone call from Nissan HO confirming what others have advised - that a permanent software fix is now with dealers and I should make an appointment for a free of charge update. The only problem being that my supplying dealer is reluctant at the moment to make appointments! Will try an alternative main dealer. Mike - 3 and a half year old 1.2digT
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