Unable to use Bluetooth, stuck on loading screen J11

ICE, Equipment, Options
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AY88
Posts: 9
Joined: Mon Jan 31, 2022 9:49 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by AY88 »

Hi all,

I've just purchased our first Nissan and it's a 2014 Acenta. I've been trying to find a solution to pairing a new device and it's driving me crazy!

I've done a factory reset and held down the volume button to restart but nothing! All options are greyed out and it's just stuck in the on position.

Would really appreciate help!

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gloucester
Posts: 5189
Joined: Sun Apr 03, 2016 7:04 am
Location: Gloucestershire, England
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by gloucester »

Welcome to this forum.

I didn't get that problem with mine. Let's see if someone else can suggest anything.
(2015 Nissan Qashqai Tekna DIG-T 1.2 sold 15/6/18) ~ 2018 Suzuki Ignis SZ5 - 2018 Yamaha MT-07 ~ (2024 Volvo EX30 ordered)
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calnorth
Posts: 2719
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth »

What device are you trying to pair with? Does that device pair to a Laptop or PC ok?
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
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AY88
Posts: 9
Joined: Mon Jan 31, 2022 9:49 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by AY88 »

calnorth wrote: ↑Tue Feb 01, 2022 8:50 am What device are you trying to pair with? Does that device pair to a Laptop or PC ok?
It was just the first thing to appear without the other options appearing.

Magically, it started working today! Thanks all
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AY88
Posts: 9
Joined: Mon Jan 31, 2022 9:49 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by AY88 »

It now seems this is becoming a reoccurring problem. Bluetooth just randomly drop on both mine and my wife's handset (Pixel 5 and 6). When I attempt to reconnect, it's just stuck on this loading screen. It starts working a day later and then intermittently drops out.

Does anyone have any idea on what's going on? It's driving me crazy!

Thanks!
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lewisbryant
Posts: 336
Joined: Sat Feb 23, 2019 7:27 am
Qashqai Model: Mk.3 Qashqai - J12 (2021+) New Model

Post by lewisbryant »

What software you on ? D605 is the latest for yours suggest updating it first
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Deleted User 10757

Post by Deleted User 10757 »

Would disconnecting the battery for 5 mins be of any use
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AY88
Posts: 9
Joined: Mon Jan 31, 2022 9:49 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by AY88 »

Buffy wrote: ↑Fri Feb 11, 2022 6:37 am Would disconnecting the battery for 5 mins be of any use
I could try this but I have a feeling it's something more sinister
lewisbryant wrote: ↑Thu Feb 10, 2022 7:19 pm What software you on ? D605 is the latest for yours suggest updating it first
It's already on D605 buddy
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calnorth
Posts: 2719
Joined: Mon Feb 11, 2019 2:01 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by calnorth »

I'd say you have a major problem. The "search" sequence should self terminate if no "discoverable device" detected within a specific time period. There is no simple fix.
Mk2 Qashqai Facelift - J11b (2017–and onward)
1.6 Dig-T N-Connecta
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AY88
Posts: 9
Joined: Mon Jan 31, 2022 9:49 pm
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Post by AY88 »

calnorth wrote: ↑Sat Feb 12, 2022 8:43 am I'd say you have a major problem. The "search" sequence should self terminate if no "discoverable device" detected within a specific time period. There is no simple fix.
Major... I'm not so sure.

It's connect daily since I last posted, just no logical reason. It could be a bug or an actual error. This bigger problem here is replication and it seems no one else had this. I guess it's just a Nissan feature :geek:
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