Qashqai 2019 1.3 engine problem after thermostat replacement

Forum for Engine, Exhaust, Drivetrain, ECU
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andyleadbetter
Posts: 7
Joined: Sat Sep 26, 2020 5:29 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by andyleadbetter »

I am in the same boat, failed two days ago, and towed into the dealer. They had it for major service three weeks ago and said no problems were seen. Mines a 69 plate too, just over 50k on the clock, and yet to find out if the engine has other issues.

@mal83 did your dealer initiate the claim against Nissan, or your legal advice

millerman
Posts: 16
Joined: Thu Aug 31, 2023 4:09 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by millerman »

well they have had mine for 2 months and now want £1000 just to find out the extent of the problems ,and then it may cost 2.5k to 7.5 k to fix it
andyleadbetter
Posts: 7
Joined: Sat Sep 26, 2020 5:29 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by andyleadbetter »

Got mine back yesterday, Nissan UK paid for the thermostat housing. Claim that no further damage was done since we stopped quickly after the temperature rose. Been for a good drive today (100miles at motorway speeds) and all seems fine. Not sure I will keep it and run it to the ground anymore though.

Interestingly, Nissan UK said one option available to me was to reject the car as not fit for purpose given this problem, and the other suspension and drive train issues I've had to fi this year.
phatboy
Posts: 166
Joined: Tue Jul 23, 2019 12:26 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by phatboy »

andyleadbetter wrote: Sat Oct 28, 2023 8:18 pm Got mine back yesterday, Nissan UK paid for the thermostat housing. Claim that no further damage was done since we stopped quickly after the temperature rose. Been for a good drive today (100miles at motorway speeds) and all seems fine. Not sure I will keep it and run it to the ground anymore though.
Please can you share a picture of the replacement housing….. would be interesting to see if they have fitted a redesigned one.
2018 Qashqai Tekna + DCT Dig-T 160
Pandjh
Posts: 760
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Pandjh »

there are old and new images on page 2 of this thread
2019 1.3 DiG-T 160 Tekna, black (J11b)
prev 2015 1.2 DiG-T n-tec+, black (J11)
prev 2009 1.5 dCi Acenta, black (J10)
phatboy
Posts: 166
Joined: Tue Jul 23, 2019 12:26 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by phatboy »

Pandjh wrote: Sat Oct 28, 2023 8:46 pm there are old and new images on page 2 of this thread
I know
2018 Qashqai Tekna + DCT Dig-T 160
Mal82
Posts: 7
Joined: Sat Aug 12, 2023 10:34 am
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Mal82 »

Hi, got the car back today with new engine installed. Car has been with them for 3 months. By the sounds of it they seem to be treating everyone with the issue differently. I got 100% parts some people only saying they getting 50% parts and another getting told to pay full price. No idea how it works but surely someone in Nissan needs to look at starting a recall. Only seems to be from what I have read it 19 or 69 plates on here reporting the issue.
Someone asked who the claim went against basically the dealership took car in and put a claim to the warranty department they say as a good will gesture! Which they came back and said they will cover 100%. Going to raise a claim through solicitor to get the £1600 labour charge for installing the engine back under consumer rights.
Also dealership wanted me to cough up for a new battery as the car would not start after fitting new engine. I refused as battery only replaced 2 year ago by Nissan and was fine before it went in but obviously drained beyond recharge whilst sitting in their yard. Eventually they agreed to replace battery free, then it had a misfire whilst testing so had to change sparks plugs. I thought surely they have not used the old spark plugs in the new engine 🤦‍♂️. Fault light comes up on motorway just a few miles from dealership on way home. Tyre pressures warning light! Obviously a check of the tyre pressures before handed back after sitting for 3 months not on the agenda. Not to mention the lack of communication from garage. I had to chase them for updates.
Won’t be using that place in future.
Will update on how the car is after getting some miles on the new engine.
millerman
Posts: 16
Joined: Thu Aug 31, 2023 4:09 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by millerman »

and the 20 plates :(
JLG123
Posts: 19
Joined: Fri Nov 17, 2023 7:38 pm
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by JLG123 »

Hi all
I have a Qashqai Tekna 2019 plate, which I bought from a Nissan garage 2 years ago. About 3 weeks ago I drove from the Midlands to visit my parents in Surrey. The car was fine all journey & just as I arrived at their address it started pulling strangely & then the engine died in the car park.
The RAC said that the thermostat housing had broken & my engine had overheated. As with most of the posts, I had absolutely no warning at all. It had to be transported back to my local garage (not Nissan) & they replaced the housing. They told me to keep an eye on it for the next week. It did not feel right & then last week just refused to start. RAC took it back to the garage & I’ve been told that best case scenario I need a new head gasket but most likely a new engine.
I’ve taken the matter up with Nissan UK & have been told to get it to a Nissan dealer for an official diagnosis.
My question is why has this obvious design flaw not resulted in a recall?
It seems that there is extreme inconsistency in the overall outcome of individual cases. As far as I’m concerned, the responsibility lies with Nissan & they should be honouring their customer services pledge to sort this issue out without any more undue upset to their customers.
Can anyone tell me if they have had a positive outcome and if so, how?
Many thanks
Pandjh
Posts: 760
Joined: Sat Feb 04, 2017 11:34 am
Location: South-East England
Qashqai Model: Mk.2 Qashqai Facelift - J11b (2017–2021)

Post by Pandjh »

I actually phoned Nissan CS about 2 to 3 weeks ago to ask them what they planned to do about this issue and they had the audacity to try and tell me they knew nothing about it as no-one had reported any such issues. To say I was angry was an understatement!

They basically said, if you have a problem, get it booked in with your dealer.

Shocking.
2019 1.3 DiG-T 160 Tekna, black (J11b)
prev 2015 1.2 DiG-T n-tec+, black (J11)
prev 2009 1.5 dCi Acenta, black (J10)
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