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Re: AC Problem
Posted: Thu Aug 23, 2018 3:54 pm
by DaveBerlin
I would suggest that you show them this Post and perhaps then they will accept that this is a Manufacturing Problem and not a Customer one related to lack of Servicing. This is a Quality Problem related to the QQ and NCS & the Dealer should acknowledge that even if out of Guarantee and bet your life there is a Nissan Document available refering to this problem - Dave
Re: AC Problem
Posted: Thu Aug 23, 2018 5:05 pm
by Baker69
The condenser was finally replaced last week (nicely co-inciding with the end of the hot weather), so everything is working fine now.
I didn’t realise that any warranty work carried out is only guaranteed until the end of the warranty period so if it fails again after January 2019 I’m stuffed.
Re: AC Problem
Posted: Mon Aug 27, 2018 5:52 pm
by Fireman4076
Mine was 10 months out of warranty and Nissan replaced it free of charge a couple of weeks ago, we were picking up a new micra so that helped our case . I contacted Nissan cc and did most of the discussion with them, my local dealer inspected it and agreed it was faulty and reported back to Nissan, they offered 75% of parts cost first but I asked for more and they covered it all.
Re: AC Problem
Posted: Tue Aug 28, 2018 7:16 am
by gloucester
Quite a few others have - possibly reported in this topic or similar ones. Some completely covered others partially.
Re: AC Problem
Posted: Tue Aug 28, 2018 12:55 pm
by Baker69
When I collected the car and asked about the warranty on the new condenser they said it was only covered until the end of the vehicle's warranty (i.e. January 2019), but had I contributed towards the cost of the work I would have received a full 12 months warranty. I'm not sure how much of a 'contribution' that involved as I was not even offered that option!
Re: AC Problem
Posted: Wed Aug 29, 2018 8:36 am
by bobbyblade11
picked a 15 plate qashqai last week noticed that air con not running cold called back to dealers and then they re gassed it , hope that solves the problem
Re: AC Problem
Posted: Sat Sep 08, 2018 9:30 pm
by Bluey59
Car back from dealers following service and air con diagnostic.
As expected the condenser is the problem, failed seam.
Nissan Wirral, who did the work have been excellent and advised me to contact Nissan cs to pursue some form of remediation.
Having contacted Nissan CS they have appointment a case manager who contacted me within an hour of me initially raising the issue and he advised that he would liase with Nissan Wirral with a view to coming to an amicable solution to the problem.
As the car is out of warranty I was expecting an outright refusal to contribute anything, so so far I'm pleasantly surprised.
I'll leave my final judgement until they come back to me next week.
Re: AC Problem
Posted: Sat Sep 08, 2018 11:36 pm
by DaveBerlin
Bluey59, it looks like you are on the Right Path definitely Nissan know the Air Con problem and in most all cases it is not the Gassing but the Condenser that is leaking / faulty - Dave
Re: AC Problem
Posted: Sat Sep 15, 2018 9:20 am
by Bluey59
It appears that my faith in Nissan CS doing the right thing was sadly misplaced.
Following a protracted series of conversations with my Case Manager , to paraphrase him, failure of condensers is not unique to Nissan and after all what should I expect from a car that is over 3 years old (3yrs 8 months to be exact).
He was astounded that I was not absolutely delighted with the very "generous" goodwill offer of contributing 50% of the condenser cost.
There followed a very unpleasant , unprofessional exchange where his manner became extremely confrontational and aggressive I think that I must have touched a raw nerve in my criticism of Nissan quality control, customer service and the total disregard for their customers.
I'm resigned to having to fund the repair myself, having told him where to stick his "goodwill", the real irony.... the garage couldn't give me a date for the repair because the condensers were on back order as they have been deluged with Qashqai's needing repair.
Can't believe that Nissan would forsake it's reputation for such a paltry (for them) sum, this has been my first Nissan it will definately be my last, I ll let my feet do the talking, my advice to anybody considering buying a Nissan....DON'T DO IT!
Re: AC Problem
Posted: Sat Sep 15, 2018 9:37 pm
by Deleted User 3871
Its not just Nissan, you will find a similar attitude with BMW / MINI also and probably many other dealers / manufacturers. For the first time ever I'm thinking of purchasing an extended warranty for my QQ. I have never done this in all my years of motoring.
Bluey59 wrote: ↑Sat Sep 15, 2018 9:20 am
It appears that my faith in Nissan CS doing the right thing was sadly misplaced.
Following a protracted series of conversations with my Case Manager , to paraphrase him, failure of condensers is not unique to Nissan and after all what should I expect from a car that is over 3 years old (3yrs 8 months to be exact).
He was astounded that I was not absolutely delighted with the very "generous" goodwill offer of contributing 50% of the condenser cost.
There followed a very unpleasant , unprofessional exchange where his manner became extremely confrontational and aggressive I think that I must have touched a raw nerve in my criticism of Nissan quality control, customer service and the total disregard for their customers.
I'm resigned to having to fund the repair myself, having told him where to stick his "goodwill", the real irony.... the garage couldn't give me a date for the repair because the condensers were on back order as they have been deluged with Qashqai's needing repair.
Can't believe that Nissan would forsake it's reputation for such a paltry (for them) sum, this has been my first Nissan it will definately be my last, I ll let my feet do the talking, my advice to anybody considering buying a Nissan....DON'T DO IT!