Connect (inc Radio/CD/Sat-Nav) Fault

Non-Technical Nissan QashQai chat. Mk2
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Canarytops
Posts: 6
Joined: Thu Aug 13, 2015 1:20 pm

Connect (inc Radio/CD/Sat-Nav) Fault

Post by Canarytops » Fri Oct 12, 2018 5:52 pm

Just over a year ago (whilst under warranty) my radio started to "cut out" (ie silence) for about 30secs and would then continue, after initially suspecting DAB reception realised that same thing happened when playing CD. Took to dealer who applied latest software update and all seemed OK until a couple of weeks ago (that is for almost a year) when the same thing started to happen again. Spent a bit more time diagnosing the problem and whilst sometimes all is OK for 30mins + eventually a "cut out" occurs and all returns after approx. 30secs. This repeats every approx 5mins until after 6 failures the whole connect system reboots itself. After which sometimes it carries on for a period without problems, on other occasions it starts the whole process straight away !
Returned to dealer (now out of warranty) who advise that the software is up-to-date. They did a "factory rest" but the problem retuned after a couple of days.
It's now being suggested that I need a replacement Connect system at a cost of £1.5K, Nissan have agreed to pay half the cost but his seems rather excessive.
Has anyone else had similar problems and (hopefully) found a cheaper solution ?!
Qashqai 1.6dCi Acenta Premium (2014)


DaveBerlin
Posts: 5039
Joined: Wed Mar 19, 2014 12:39 pm
Location: Berlin, Germany
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Connect (inc Radio/CD/Sat-Nav) Fault

Post by DaveBerlin » Fri Oct 12, 2018 6:21 pm

See if this helps, ours is still working fine - Dave :)

viewtopic.php?f=29&t=6795&p=57819&hilit ... ect#p57812
2014/08 1.2L DIG-T QQ Tekna QAB Pearl White (M)/Premium Pack Chrome /Style Pack Chrome/Cross Over Pack Front/Rear Pearl White/Auto-Fold Mirrors Chromed/Shark Fin Antenna/Bonnet Struts/LED's Innen,Footwell,No.Plate/White & Chrome Side Mouldings/Webasto


Canarytops
Posts: 6
Joined: Thu Aug 13, 2015 1:20 pm

Re: Connect (inc Radio/CD/Sat-Nav) Fault

Post by Canarytops » Sun Oct 14, 2018 12:50 pm

Many thanks I'll see if my dealer can do better !
Qashqai 1.6dCi Acenta Premium (2014)


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Gel
Posts: 2737
Joined: Thu May 22, 2014 12:02 pm
Location: Thames Valley UK
Qashqai Model: Mk.2 Qashqai - J11 (2013–2017)

Re: Connect (inc Radio/CD/Sat-Nav) Fault

Post by Gel » Sun Oct 14, 2018 1:03 pm

When posting queries, if not included in your signature area, always give model year, besides engine type. :)
J11A-14 1.5dci Ink Blue Tekna; Chrome Pack, Bonnet Struts, Flaps, Blue Alloygators, SpeedLock,Door & Tailgate Sill guards/Decent horns/ Autoglym Lifeshine /19" Wheels


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